WHAT WE DO:
GNT Solutions is a local Managed IT Service provider that supports businesses mainly in the Sacramento region. At GNT Solutions, service is always first; we strive to create an outstanding service experience for our clients.
IS IT YOU?:
We are looking for a TRUE Technical Genius and multi-faceted infrastructure guru that shares our passion for client service. We ask that you have 3+ years of experience working in a senior support role. In addition to having a solid technical foundation, a sense of humor combined with a positive attitude and top-notch customer service skills is a must!
You will be responsible for:
Diagnosing and resolving advanced technical hardware and software issues
Advising GNT Solutions staff, management, and clients on technical issues
Acting as a liaison with vendor representatives when resolving software and hardware problems
Providing onsite and remote technical assistance to clients
Researching questions using available information resources
Logging all customer interactions in ConnectWise and follow all standard procedures, including documenting resolutions
Serving as an escalation point for situations requiring urgent attention as needed
Managing and documenting desktop systems and server configurations
Researching, testing, and verifying proper functioning of software patches and fixes
Willing to learn and obtain the latest technical and professional skills available
Troubleshooting advanced server issues; performance, slowness, lockups, etc.
Planning the installation and implementation of new hardware and software
Diagnosing system emergencies when they arise and persevere to resolution
Performing routine travel and other tasks as required
Technology Experience (Ideally you will have 3+ yrs experience with many of these):
You should have advanced knowledge of these networking concepts:
· Setting up and troubleshooting firewalls, configuring rules, and site-to-site VPNs
· IP addressing, subnet masks, and VLANs
· DHCP, DNS, NAT
WHAT WE OFFER:
COMPENSATION AND BENEFITS:
Our office is fun and energetic. Everyone at GNT Solutions is treated as equals. We don't focus on who is supposed to do what. We instead focus on how we can help each other to make not only GNT Solutions succeed, but the companies we support thrive.
OK, NOW DOWN TO THE DETAILS:
You will be subject to a background check and drug screening since you will be dealing with sensitive client information at times. You should also have reliable transportation and proof of insurance since driving is a part of this position.
Please include a brief cover letter about yourself and why you are the right person for this position. We want to hear from you why you think you would be successful here. We're not asking for the standard cover letter. We want your authentic voice and your personality to come through. Tell us your story.
We look forward to hearing from you!