Job Description

CUSTOMER SERVICE SUPPORT (CSS)

Community Resource Centers (CRCs) are designed to provide visitors a safe location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi access, where possible), and provide up-to-date information in neighborhoods and communities when a community-wide power shut off occurs.

MUST BE ABLE TO PASS DRUG CHECK

MUST OWN SMARTPHONE, AND BE ABLE TO DOWNLOAD AND USE MULTIPLE COMPANY WIDE APPS

GOCO CONSULTING is looking for qualified candidates to serve as Customer Service Support (CSS) staff at Community Resource Centers in designated locations. (work sites may be farther away or in different areas). Successful candidates will be added to an ‘eligible to work’ list. While paid training opportunities will be provided throughout the year, it is expected that most work assignments will be made during fire season (June-November) and during periods of heavy rain or snow (December-January).

Work would range from 1-10 days with events averaging 2-3 days and will likely include 8-hour shifts and involve working with community members during emergency situations. CSS staff are responsible for:

• Greeting CRC visitors, addressing inquiries and handing out supplies
• Ensuring visitors follow COVID safety guidelines and procedures
• Supporting CRC setup, including setting up signage and supplies
• Recording visitor attendance and inventory
• Providing support to Customer Service Lead (CSL)

QUALIFICATIONS:

• Be at least 18 years old
• 1-year+ experience in a customer service position with in-person customer contact, in a fast-paced, structured environment
• Experience working in a team environment
• MUST OWN SMARTPHONE - MULTIPLE COMPANY APPS USED
• Ability to use various mobile and web-based applications
• Ability to work flexible schedules, extended hours, nights and weekends
• Ability to lift up to 25 pounds
• Access to reliable transportation to travel to and from assigned work location
• Ability to report to work location on short notice (typically 24-48 hours from time of notification)

PREFERRED:

• Ability to travel to sites up to 250 miles away from home
• Fluent in additional languages

EDUCATION:

• High school diploma, GED or equivalent work experience (Required)

MUST BE ABLE TO PASS DRUG CHECK* WORK REMOTELY - NO