Customer Service Representative

Job Title: Customer Service Representative

Location: GPM Life Insurance, San Antonio

Department: Service Center

Pay: $19 hr.

Working Conditions: Office ( without remote opportunity )

Schedule: Monday – Thursday 7:45 AM – 5:00 PM and Friday 7:45 AM – 12:45 PM

Job Type: Full-Time

ALL ABOUT GPM LIFE INSURANCE

As part of the team at GPM Life Insurance, you’ll strive to provide excellent customer service to our customers, agents, and GPM team. GPM believes in work-life balance, flexible hours, and half-day Fridays!

The Customer Service Representative is responsible for handling a variety of policyholder requests received via phone or mail. Whether you’ve worked in life insurance or not, our team will train, support, and help strengthen your skills. GPM Life encourages career growth! This three-tiered position allows advancement opportunities based on performance.

ALL ABOUT THE POSITION

As a Customer Service Representative, each day could bring new challenges, but a typical day will include the following responsibilities :

• Assists the Contact Center with incoming calls when needed.
• Meet with policyholders who visit the Home Office to discuss issues with policies.
• Monitor GPM Life websites for communication received from policyholders.
• Maintain spreadsheets for all incoming mail and policy replacement notices.
• Assist customers with policy loans.
• Process policy changes requested by customers.
• Performs other duties as assigned.

ALL ABOUT YOU

We are looking for someone with:

• The ability to work as a team and independently.
• Attention to detail.
• Retention of information and strict adhering to privacy rules is required.
• Willingness to learn the difference between Life, Term and Universal Life policies and Annuities.
• Effective communication and customer service skills.
• Time management and organizational skills.
• Great people skills
• Professional demeanor.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School plus some college or equivalent.
• Customer service experience required.
• Experience in a life insurance environment preferred.

BENEFITS

• 401(K)
• Dental insurance
• Medical insurance
• Life insurance
• Vision insurance

SCHEDULE:

• Monday to Friday
• 39 hours per week