Technical Customer Service Representative
Job Description
GRAFF, a subsidiary of Meridian International Group, is seeking an addition to our growing team for a Technical Customer Service Representative. We are a manufacturer and distributor of luxury European kitchen and bath faucets located on the south side of Milwaukee. We have a full time, first shift opening for a Technical Customer Service Representative to add to our skilled technical support team.
This position will have a variety of responsibilities ranging from customer technical support over the phone and email, processing returned goods, processing warranty sales orders, to also assisting with spare parts and reworked product as needed. This is an excellent opportunity for an experienced warranty or customer support professional to share their knowledge with a growing customer base and continue a rewarding career.
ESSENTIAL DUTIES:
KNOWLEDGE, SKILLS AND ABILITIES:
EDUCATION & EXPERIENCE
BENEFITS AVAILABLE
This is a full-time, career role located in Milwaukee, Wisconsin. Benefits package available after completing eligibility requirements including medical, dental, vision, life insurance, a 401k plan with a company match and Paid Time Off (PTO).
Please visit our websites for more information about our growing operations: www.meridiangrp.com and www.graff-designs.com
Company Description
Headquartered in Milwaukee, Wisconsin, with locations throughout Europe, GRAFF is globally recognized for its trend-setting products and unique vision. GRAFF is a manufacturer and distributor of high-end, luxury kitchen and bath faucets and fixtures. GRAFF is at the forefront of design creating, designer-based collections for the luxury market. Supported since 1922 by extensive plumbing and hardware manufacturing experience, GRAFF is committed to creating cutting-edge, artistic, premium-quality collections. A commitment that is evident with every product and design. Meridian International Group is the parent company of GRAFF (as well as Polco Metal Finishing) domestically. Both operating companies are focused on manufacturing and distribution with domestic headquarters in Milwaukee, Wisconsin. In order to meet the increasing demands of the American market, Meridian International Group acquired Valvex S.A,, a European valve and faucet manufacturer, founded in 1922 in Joradanow, Poland. Today, Meridian’s GRAFF operation is growing both domestically and internationally. GRAFF employs a team of professionals committed to the development and design, sales and customer support, and distribution of quality, artistic in design, luxury plumbing products. Utilizing the latest manufacturing technology, and thanks to a tradition of old-world craftsmanship, GRAFF is a vertically integrated manufacturer and distributor dedicated to customer satisfaction. The GRAFF team and its members have won awards in the industry for exceptional Customer Service and GRAFF products are frequently highlighted, recognized and celebrated at industry events throughout the Architecture and Design Community. Join an award-winning team of valued, dedicated, and engaged professionals at GRAFF and be a part of continued growth in a high-end product industry.