DEPARTMENT: BUSINESS DEVELOPMENT

REPORTS TO: DIRECTOR, BUSINESS DEVELOPMENT

LOCATION: WINTERSET, IOWA

STATUS: FULL-TIME, BENEFITS ELIGIBLE

PRIMARY PURPOSE:

The person hired for this position will be responsible for providing a variety of administrative support to the business development team. This support role will serve as a primary point of contact for incoming emails and phone calls to contribute to an optimal customer service experience.

WHY GRIP-TITE MANUFACTURING CO.?

Grip-Tite Manufacturing Co. offers a flexible environment, competitive benefits, and a culture that promotes growth, along with celebrating success. Here at Grip-Tite we realize that our greatest asset remains our employees, and we are committed to developing and promoting our talented individuals to support our future leadership needs.

Grip-Tite is 102 years young, and we are proud to say that all our products are made with American steel in the USA.

FOCUS:

• Answers incoming calls from customers with inquiries, concerns, and service requests and ensures every caller is directed to the correct personnel.
• Provides outbound correspondence to customers and prospective customers.
• Actively listens to customer requests, identifies needs and provides accurate and timely information as appropriate.
• Troubleshoots basic customer issues related to service and accounts.
• Provides administrative support to the business development team which may include scheduling, travel planning, processing orders, and expense reports.
• Works with the business development team to develop & edit presentations and other correspondence.
• Greets visitors and customers of Grip-Tite and directs them to the appropriate area or individuals needed.
• Maintains accurate and up to date records within CRM system for all business customers and prospective customers.
• Assists the Director of Business Development or others with the execution of marketing campaigns, content distribution, data gathering and tracking.
• Works with internal and external marketing resources to create collateral and distribute marketing-related information and materials to internal and external audiences.
• May assist in developing social media, email communications or other collateral material (brochures, newsletters, etc.)
• Monitors and orders marketing and sales materials, office supplies, and other promotional items as needed.
• Compiles data and information on a schedule distributed to the business development team.
• Other marketing, sales, office, or general duties as assigned to meet company goals and objectives.

SKILLS & EXPERIENCE:

• Strong customer service skills.
• Ability to display confidence and positivity.
• Must be detailed, a self-starter and enjoy working in a challenging environment.
• Must be proficient in MS Office Suite, specifically Excel, PPT and have knowledge of CRM software. Experience with creative programs such as Adobe Suite, InDesign, Publisher are a plus.
• Effective communication and problem-solving skills
• Effective time management with the ability to handle multiple projects at once.
• Highly motivated and results-focused
• Works with a sense of urgency and demonstrates responsiveness and promptness in serving internal and external customer needs.
• Strong verbal, written and interpersonal skills.
• Ability to prepare and edit presentations / documents accurately.
• Ability to prioritize and negotiate conflicting deadlines.
• Ability to maintain confidentiality and proprietary information of the company.

EDUCATION / EXPERIENCE:

A minimum of 3 years related experience in a fast-paced environment. Preferred candidate would have a degree in marketing, communications, or business.

CPSP or CCP desired but not required.

ADDITIONAL REQUIREMENTS:

• Must have a valid driver’s license.

WORK ENVIRONMENT:

• This position is not remote, and the person hired must be in the office daily.
• Uphold the Grip-Tite Manufacturing Co. Core Values
• Team player
• Business professional
• Self-motivated with a strong work ethic
• Organized
• Must be able to handle multiple priorities and meet required deadlines.
• This position will be an office position; however, the employee will have limited exposure to changing temperatures (hot, cold, humid), moving mechanical parts, dust, fumes, chemicals, and loud noises that come from the production floor. The noise level in the work environment can be loud; vibration levels are moderate.

COMPENSATION:

• Competitive compensation based on applicable experience.
• Benefits include medical, dental, vision, life insurance, 401(k) with company match and 4 weeks of paid time off.
• Energetic and transparent work environment and great company culture. Driven, motivated, and talented support team.
• Ongoing training, and professional development opportunities.

PRE-EMPLOYMENT TESTING:

External hiring into this position is contingent upon the successful completion of a pre-employment drug screen and background check.

E.O.E:

Grip-Tite Manufacturing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.