Job Description

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

PROMOTIONAL PATH:

• Full-Time (30-40 hours/week), Work From Home after training.

ADDITIONAL COMPENSATION:

• Starting base $10/hourly + commission (with bonus and commission, can earn up to $65/hour)
• 401k with company matching contributions.

HOURS AND LOCATION WITH AVAILABLE POSITIONS:

• Open: Mon, Tue, Thr, Fri 9-6, Wed 9-9
• GSI of Lakeside training office 14460 Lakeside Circle Suite 110 Sterling Heights MI 48313