Student Relationship Officer - For Students Only (Ybor - Tampa)
Lead and manage assigned claim support staff, workflows, and processes to ensure efficiency and effectiveness as it relates to achieving departmental goals and objectives. Supervisor responsibilities to include staffing, training and development, performance management, and work force planning.
PRIMARY JOB RESPONSIBILITIES:
Supervisor/manager responsibilities may include all of the following:
Manage workflow of Claim Support tasks which may include but are not limited to: internal and external claim assignment, claim set-up processes, payments, vendor adds, Medical Bill Provider tasks, check handling, document handling, ISO reporting, Medicare reporting, W9/1099 reporting, Claims switchboard and administrative calls. Oversee and ensure timely and accurate work product is completed by assigned direct reports.
Create and execute quality program to include timeliness and accuracy. Establish standards for the team and individual contributors. Perform quality review on tasks managed in work group. Measure and communicate results to team and individual contributors. Communicate overall timeliness to Claims Management.
Create and execute productivity program. Establish standards for individual contributors. Perform quality review on tasks managed in work group. Communicate results to team and individual contributors.
Partner with other claims units to continuously improve, maximize efficiencies, and document processes. Constantly seek opportunities for improvement.
Ensure superior customer service to both internal and external customers is delivered. Resolve escalated customer concerns through appropriate channels.
Provide feedback, coach, and mentor team and individual contributors to attain department and personal professional development goals.
Required Skills
Required Experience
Church Mutual Insurance Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.