Job Description

We are seeking a Desktop Support Technician to join our team! You will resolve computer-related issues for your clients.

PAY: BASED ON EXPERIENCE START: ASAP TYPE: CONTRACT

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Handle tickets in a timely manner

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Experience in a SLA bound ticket environment
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• 3+ year of experience
• A+ Certification or relevant knowledge

Company Description

GTN provides Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Payroll Management, and Professional Services.