Job Description

ITAM Tools Specialist (Remote)

Multiyear contract (W2 with full medical benefits)

RESPONSIBILITIES

·          Maintain ITAM tool Production and non-production environments in compliance with Industry standards

·          Evaluate and modify technical configuration and integrations as required with changing business needs.

·          Understand and Troubleshoot Integration technologies API, Web Services (Rest, XML, Json)

·          Automate and Integrate multiple Data sources to ITAM Tool Platform

·          Create and modify ETL Processes (Extract, Transform, Load)

·          Design and implement technical solutions as per Dell’s Asset management solutions.

·          Troubleshoot, any problem that comes with the ITAM platform environments: Performance issue, replication issues, operational issues

·          Excellent experience on MSSQL administration

·          Server management, configuration, and administration. Experience with windows servers and newer. Role configuration, user and file permission Administration, Event log investigation

·          Deploy and troubleshoot discovery agents, collection servers and applications services

·          Coordinate with ITAM Tool publisher, Dell teams and customer IT teams for implementations, technical support, and enhancements.

·          Apply application patches and version upgrades

·          Ensure the end-point license usage is optimized

·          Familiar with using PowerShell, html, visual basic

·          Adhere to best practices to maintain data accuracy and completeness in appropriate environments, code migrations and requirement traceability

·          Deep understanding of an asset management database structure

·          Build and sustain effective communications with all stakeholders towards the goal of maximizing Customer Experience

·          Analyze customer’s IT setup – ITSM, Discovery, HR tools etc. and work towards implementing and configuring tool, dataflows, and connections

·          Analyze implemented ITAM tool setup and suggest improvements to support Dell’s ITAM solution recommendations to mature ITAM Program’s and to address gaps

·          Identify and remediate potential issues with the ITAM tool (system/performance issues, constraints, etc.)

·          Maintain related program and process documentation

·          Identify and implement continual process improvements and operational efficiencies

·          Focus on innovation to deliver relevant solutions to meet our customers’ needs

SKILLS AND EXPERIENCE

·          Show a depth of understanding in IT asset management policies, procedures and ITAM best practices

·          Must have ITAM tool experience (implementation, configuration, administration, and troubleshooting) working on industry leading asset management tools like Eracent, Flexera FNMS or Snow software

·         Experience in designing and developing workflows and connections with different Discovery, ITSM, HRMS and other required toolsets

·         Strong analytical, organizational, and interpersonal skills

·         High comfort level with work in a virtual/remote environment

• Strong analytical skills
• Strong attention to detail and accuracy
• Ability to demonstrate professional discretion and sound judgment
• Must work well both independently and as a contributing member to asset management team
• Passion and enthusiasm to learn and expand skills
• Proactive and self-motivated

REQUIREMENTS

·          Minimum of 8 years of related experience in IT Asset Management tools administration with a total experience of 13+ years

·         SHOULD HAVE A GOOD UNDERSTANDING OF IT ASSET MANAGEMENT POLICIES, PROCEDURES, AND BEST PRACTICES

·         MUST HAVE ITAM TOOL (BOTH HAM AND SAM) & DISCOVERY TOOL EXPERIENCE (IMPLEMENTATION, CONFIGURATION, ADMINISTRATION, AND TROUBLESHOOTING) WITH LEADING ASSET MANAGEMENT & DISCOVERY TOOLS LIKE ERACENT, ASSET MANAGER, FLEXERA FNMS OR SNOW SOFTWARE

·         EXPERIENCED WITH SQL SERVER ADMINISTRATION, WINDOWS SERVER ADMINISTRATION

·         EXPERIENCED WITH POWERSHELL, SQL LANGUAGE, API, AND WEB SERVERS

·         MUST HAVE EXPERIENCE ON INSTALLATION, PATCHING, AND VERSION UPGRADES

• MUST HAVE EXPERIENCE WITH INTEGRATIONS LIKE ACTIVE DIRECTORY, CMDB SYSTEMS, SCCM, TANIUM, WORKSPACE ONE, SERVICENOW, JAMF, ARIBA, HRMS SYSTEMS, ORACLE, AND OTHER PROCUREMENT SOLUTIONS.
• OVERVIEW OF ITSM AND CONFIGURATION MANAGEMENT SYSTEMS.
• MUST HAVE BASIC EXPERIENCE WITH AZURE AND DEVOPS.
• MUST HAVE BASIC SCRIPTING KNOWLEDGE LIKE PYTHON, JAVASCRIPT ETC.
• GOOD UNDERSTANDING OF SQL PROGRAMMING.
• GOOD TO HAVE SKILLS LIKE CRYSTAL REPORT OR OTHER SIMILAR REPORTING TOOLS.
• Must have hands on experience to enhance existing application architecture, to meet business or technical needs. For example, to bring data from different data sources into the ITAM tool.
• Must have hands on experience doing root cause analysis from application logs, troubleshooting, and identifying sources of data discrepancies and ways to resolve them.
• Must have experience working / coordinating with Support on platform issues, bugs, and enhancement requests.

·         The ability to identify risks, assess impact as well as develop mitigation strategies

·         Well organized and the ability to support one or more Programs at the same time

• Experience working on Windows/Unix/Linux environment
• Excellent written and verbal communication skills
• Ability to establish and maintain a high level of customer trust and confidence.
• Demonstrated ability to assess customer/client needs, creatively approach solutions, and influence appropriate courses of action.
• Toolset administration certifications
• Pass a background check and drug test

PREFERRED CERTIFICATIONS

·          ITIL v3 or 4 foundation certifications

·          IAITAM – CHAMP or CSAM certifications

Company Description

GTN provides Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Payroll Management, and Professional Services.