Job Description

Qualifications

• Customer service
• Data entry
• High school diploma or GED

Full Job Description

Full-Time Customer Service Agents – Work from Home! JOB DESCRIPTION: Why you and why us? Who are our Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for Guthries Alley Cat. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY. What Benefits do you offer?  

• 40% Discount on most merchandise!
• Monthly performance bonuses up to $500!
• Medical/Dental/Vision and 401k
• 5 weeks of PTO and Vacation time!
• Fun contests / rewards and recognition programs
• Paid Training from the comfort of your home
• Overtime, overtime, overtime
• Pay = $15.00/hr

JOB DUTIES: Your day to day  

• Solve the problem efficiently: Quick with quality
• Make it personal: Take ownership
• Inspire customer loyalty: Give them a reason to come back
• Listen Carefully: Be attentive
• Emphasize our effort: Because we care

ESSENTIAL FUNCTIONS: The nuts and bolts  

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

QUALIFICATIONS: What you need to apply  

• High School diploma or GED
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills