Every Step Matters with Gaia Floor!

As a fresh face in the flooring world, Gaia is building a brand that our customers and end users can be satisfied with. We pride ourselves on demonstrating an outstanding culture and a positive atmosphere for both our customers and employees! As a Customer Service Rep, you will often provide the first impression of Gaia to our customers and business partners. You will be answering phones and helping individuals who come to our office to pick up materials.

Ultimately, we’re seeking a Customer Service Rep that demonstrates a strong work-ethic, punctuality, and reliability. Strong communication and teamwork will be vital in this role. Though you would be starting out as a Customer Service Rep, there is plenty of opportunity to move up in Management here on the Gaia Team!

Responsibilities:

Schedule: Monday - Friday 8 am - 4:30 pm on site (17008 Evergreen Pl Unit B, City of Industry, CA)

Pay Rate: $19 - $23 hourly

Greet and engage clients with a positive demeanor when they’re Will Calling materials

Answer phone calls while providing excellent customer service

Respond to email inquiries in a timely fashion

Conduct stock checks, order placements, and send confirmations

Perform data entry and up keep on daily logs

Follow up with clients on open orders and cancellations of unneeded orders

Schedule delivery routes efficiently and confirm deliveries

Assist the outside sales team by providing general information about products and services to clients and potential dealers

Have open communication with management to remain updated on new products, policies, and services

Perform other duties as assigned.

Requirements:

High School Diploma

Customer Service Experience (At least 1 year)

Knowledge of the Google Suite, Gmail, and MS Office Suite

Excellent written and verbal communication skills

Great time management skills with the ability to prioritize work

Strong organizational skills

General computer and virtual skills

US Work Authorization

Benefits:

Health, Vision, Dental Insurance

Paid time off

Holiday pay

401k with 4% employer match

Employee discount

Extensive opportunity for promotion within!

Gaia is an equal opportunity employer.