*MULTIPLE OPENINGS AT VARIOUS LEVELS OF EXPERIENCE Are you ready to join a team guided by a singular vision? One that’s dedicated to being diverse, inclusive and united in their team’s values and strong support of each other? Then look no further. Our client innovates across all domains: from land and sea to air, space, and cyberspace. Constant innovation is made possible by a strong culture and an unwavering vision that’s shared by employees across the globe – a vision of one global team creating trusted, innovative solutions to make the world a safer place. This opportunity is located at NASA’s Jet Propulsion Laboratory in Pasadena, California, just outside of Los Angeles, where some of the most cutting-edge research meets the world’s most innovative technology. If you're interested and would like to learn more about this employment opportunity, please submit your application, and you may also send your resume directly to one of our Recruiters at: recruiting@galaxytekhires.com CLEARANCE: Qualified applicants will be subject to a security investigation and must meet minimum qualifications for access to classified information. Must be a U.S. Citizen with an active Top Secret (TS) clearance based upon Single Scope Background investigation (SBBI) within a 5-year scope and must be approved for Sensitive Compartmented Information (SCI) accesses. Responsibilities include, but are not limited to: • Resolves a broad range of technical issues in support of customer computer hardware, software, and network • Diagnoses, identifies, isolates and analyzes problems throughout the environment • Installs and configures software • Uses MS SCCM to centrally manage desktops systems for software deployments, patch management; Runs reports for audits and verification • Assists in desktop configuration selection to achieve fit for purpose for end users • Creates, maintains and deploys standard desktop images • Performs moves, adds, changes (MAC) of computers, telecom and users • Sets up and tests a variety of systems and hardware components/peripherals prior to field deployment and provides computer repair and test capability for all company departments • Analyzes failed systems according to established standard operating procedures • Performs repairs and tests of systems that can be repaired in-house • Performs preventive and on-demand maintenance on a variety of systems • Is responsible for ensuring customers’ computer issues are resolved. May escalate issues to other service groups • Maintains and updates records and ticket tracking databases • Creates, updates and maintains documentation and standard operating procedures • Participates as a member on Internal Project Teams performing a variety of computer related activities, idea sharing and problem resolution • Provides support outside of regular duties as needed • Alerts management to recurring incidents and patterns of problems

EDUCATION / WORK EXPERIENCE: Bachelor's degree in Computer Engineering, Information Systems, Computer Science or other related discipline with a minimum of 6 years of related experience REQUIRED SKILLS: • DoD 8570 certification required – minimum Security+ • Windows 10 • Microsoft System Center Configuration Manager or other endpoint configuration management software • Desktop image creation and configuration management • Active directory and group policy management • Hardware component troubleshooting and repair • Solid understanding of networking principles/topologies • Ability to troubleshoot and assist with Microsoft Office (Outlook, Word, PowerPoint, Excel, OneNote) as well as Project and Visio, minimum of version 2013 • Familiarity with Linux (RHEL7+) a plus • Ability to think creatively to troubleshoot and develop solutions • Familiar with Microsoft roaming profiles • Familiar with Active Directory group policies • Ability to comfortably lift and carry up to 50+lbs • Strong dedication to customer service and excellent verbal/written communications skills and interpersonal skills • Experience using problem/ticket management systems