Job Description

OPERATIONS SUPPORT SPECIALIST

OLDSMAR, FL

WOULD YOU LIKE TO USE YOUR ATTENTION TO DETAIL AND COMFORT WITH DOCUMENTATION TO CONNECT PATIENTS WITH CARE?

• WOULD YOU LIKE TO SHOW GREAT CUSTOMER SERVICE IN A RAPID-PACED ENVIRONMENT?
• WOULD YOU LIKE TO SET UP CLINICIANS, TROUBLESHOOT ISSUES, AND SHOW PEOPLE HOW TO USE TECHNOLOGY?
• WOULD YOU LIKE TO SET UP PROJECTS AND MANAGE THEM TO COMPLETION?

IF SO, WE SHOULD TALK - GALE HEALTHCARE IS HIRING OPERATIONS SUPPORT SPECIALIST IN GALE HEADQUARTERS IN OLDSMAR, FL.

ABOUT GALE:

Gale Healthcare Solutions is a Credentialing Tech Company based in Tampa, FL. GHS has created proprietary technology that matches credentialed staff with client needs. By leveraging technology GHS is poised to grow nationwide but needs your help! There are several open roles that are being covered by internal staff but could easily be carved out into individual roles.

This is the basic job description for OPERATIONS SUPPORT SPECIALIST

*Note: this description is high-level with a few detailed tasks and may not be the total scope of all duties that could be assigned.

OPERATIONS SUPPORT SPECIALIST

As part of the GHS team, the OSS assists in the detailed day to day administration of the GHS operation. This includes supporting recruiters (Prophecy Testing, ShiftWise Entry, Job Posting), assisting with badges/pay cards, small admin projects from clients (supplemental credential request), internal admin needs. The OSS is a “go-to” person in the office for a variety of tasks and projects that are administrative in nature.

OSS's may also involve answering calls, updating clinician profiles, taking a credentialed clinician, and orienting them to the Gale Healthcare culture and reaffirm expectations set by a recruiter. OSS's may also get new hires booked for their first shift. They may also follow up to ensure they are actively working, troubleshooting any issues.

This role helps everyone else focus on doing their job while the OSS eagerly manages tasks that shouldn’t be on Recruiter’s plates.

KEY SKILLS:

• Initiative (willingness to volunteer, roll up sleeves to help, not afraid to ask questions if they don’t know how to resolve an issue but willing to learn)
• Problem Solving (solution-oriented)
• Customer Service Mindset (taking care of the problem and helping whoever is calling)
• A sense of Urgency (answering the phone on the first ring, listening first and resolving second)
• Process Oriented - Ability to be consistent, yet flexible to understand when to prioritize and flex
• Multi-tasking (working on different issues and regions simultaneously)
• Organization (if you can’t help, take good messages and email the person who can follow up in person if possible as well)

REQUIRED:

• 6 MONTHS OF EXPERIENCE IN A CUSTOMER SERVICE OR CALL CENTER, IDEALLY WITHIN A HEALTHCARE SETTING
• 6 MONTHS OF PROJECT MANAGEMENT
• 6 MONTHS OF DATA ENTRY

Company Description

Gale Healthcare Solutions was established with the mission to provide first-class recruiting, credentialing and deployment services for the growing health care industry. Gale allows healthcare professionals to work when they want and health care providers to get the staff they need. Patient care is supplied by a credentialed pipeline of health care professionals, where scheduling is managed in real-time and open shifts can be filled in seconds - all at the click of a button. (All Gale health professionals are licensed, credentialed and accepted through the Gale interview process. Gale respects TJC accredited standards and state requirements). Gale continues to enjoy exponential growth, providing acute, long term and hospice care services from coast to coast. With a surplus of health professionals currently on staff, Gale heath care providers do not have to work short-staffed or under serviced again. Gale is led by a team of professionals with more than 45 years of healthcare staffing experience. This experience combined with Talent Acquisition expertise from Fortune 500 companies and the innovative Gale technology allows us to meet health care staffing needs in a fast, efficient, and cost-effective manner.