Job Description

STAFFING SUPPORT SPECIALIST 1

WE NEED TO FILL SEVERAL OPENINGS FOR STAFFING SUPPORT SPECIALIST 1

• Would you like to use your attention to detail and comfort with documentation to connect patients with care?
• Would you like to show great customer service in a rapid-paced environment?
• Would you like to set up clinicians, troubleshoot issues, and show people how to use technology?
• Would you like to be in a Call Center type role?

IF SO, WE SHOULD TALK - GALE HEALTHCARE IS HIRING STAFF IN OUR HEADQUARTERS IN OLDSMAR, FL.

OPEN FULL-TIME SHIFTS:

• Mon, Tues, Sat, Sun 7a-5p

• Mon, Tues, Sat, Sun 6a-4p

• Wed, Thurs, Sat, Sun 7a-5p

OVERNIGHT SHIFTS

• Fri, Sat, Sun, Mon 10p-8:30a

• Thur, Fri, Sat, Sun 3p-1a

PAYROLL

• Pay Person- 9a-9p Sat, Sun, Mon

STARTING AT $13 FOR THE FIRST 90 DAYS AND POTENTIAL TO GO UP TO $15 AFTER 90 DAYS.

ABOUT GALE:

Gale Healthcare Solutions is a Credentialing Company based in Tampa, FL OFTEN CALLED THE "UBER "OF HEALTHCARE STAFFING. GHS has created proprietary technology that matches credentialed staff with client needs. By leveraging technology GHS is poised to grow nationwide but needs your help! There are several open roles that are being covered by internal staff but could easily be carved out into individual roles.

JOB DESCRIPTION FOR STAFFING SUPPORT SPECIALISTS

(Note: this description is high-level with a few detailed tasks and may not be the total scope of all duties that could be assigned.)

As part of the GHS team, the SSR administers the Gale platform. Simply put, the SSS helps Gale to be 100% effective at booking shifts. The SSS is the face behind Gale. The SSS is the human and humane component of the system that does everything within its span of control to get the shift booked.

Job Duties:

SSS’s monitor what shifts have not already been covered by Gale. SSS’s sole mission should be to fill the shift not filled automatically. A proactive “old school” approach is often needed to fill waiting shifts, late call-out shifts, no call/no-show shifts, and late calls for support from the facility. The SSS must use a litany of approaches and tools to get coverage for the previously listed shift scenarios. The SSS must also advise and empower facilities that haven’t fully adopted the technology to ensure that they have Gale profiles and appropriate training on how to use the Gale Platform. The SSS must be responsive to phone calls and texts. You will be handling on average 200 calls per shift.

KEY SKILLS:

-Have at least 1 year of Call Center experience (Prefered)

-Customer Service

-Critical Thinking/Problem Solving

-Communication

-Multi-tasking

-Organization

-Issue Resolution

-Project management