EMPLOYMENT OBJECTIVE:

This position is responsible for providing daily IT supports to all end users throughout all offices within the Corporation as part of the IT support team.

SPECIFIC ESSENTIAL DUTIES & RESPONSABILITIES

• Maintain PC systems hardware and software.
• Maintain changes to asset inventory.
• Remediate situations during hours of operation and sometimes off hours when required.
• Provision and deploy new hardware and software.
• Provide technical support and guidance to end users.
• Assist in technical project deployments.
• Schedule and perform regular software upgrades.

KNOWLEDGE, SKILL & EXPERIENCE REQUIREMENTS

• Windows XP, 7, 8 and 10.
• AntiVirus systems such as: Panda, McAfee, Symantec, Sophos, etc.
• Remote access software such as: TeamViewer, Goto2Assist, Join.me, RDP, etc.
• ITSM software such as: Remedy, Octopus, Track-IT!, Heat, etc.
• Backup software such as: VEEAM, Arcserve, Backup Exec, etc.
• Imaging software such as: Ghost, Acronis, etc.
• Troubleshooting tools such as: Process monitor, Event Viewer, etc.
• College degree in Computer Science preferred.
• 3-5 years of IT experience in a multi-office environment.
• Demonstrated troubleshooting skills.
• Excellent interpersonal, organizational and administration (documentation) skills.
• Must understand Windows desktop and server networking environments.
• Must understand VPN, remote connectivity and general networking concepts.
• Project management experience is a plus.
• Must be customer service driven.
• The incumbent must be a self-motivated team player.
• Must have experience working in a technical support role.
• Must have excellent written and verbal communication skills.
• Must maintain confidentiality of employee and customer records.
• Must be consistent and accurate in the execution of policies and procedures.
• Ability to establish and maintain good relations with his or her internal and external customers.
• Must have an aptitude for logical analysis and problem solving.
• Business ethics and responsible behaviors.
• Bilingual

BEHAVIORAL COMPENTENCY REQUIREMENTS

Technical learning, planning, integrity and trust, priority settings, functional or technical skills, drive for results. Execute tight follow ups and follow through. Autonomous and a team player, all at once.. WORK ENVIRONMENT

• Office environment, occasionally carry/lift computer equipment, some repetitive motion required
• Occasional travel between Galvion locations may be required

Galvion provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Galvion complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training