ABOUT ZERO LATENCY

Zero Latency is the global leader in free-roam, multiplayer, virtual reality gaming. With 35 sites in 19 countries and counting, Zero Latency provides the most technologically advanced, immersive virtual reality gaming experiences on the planet.

YOUR ROLE

We are looking for Game Masters who can guide customers through Zero Latency’s world leading experience with great energy and professionalism.

You will oversee player safety briefings and run game sessions. Your priority is ensuring player safety and delivering high-end customer experiences.

Primary responsibilities

• Customer greeting, check-in, suit-up and suit-down
• Presenting the player safety briefing
• Managing in-game sessions and ensuring player safety
• Identifying, troubleshooting, and recording technical issues
• Maintenance of Virtual Reality equipment
• Supporting site team leaders
• Selling merchandise
• Opening and closing the venue

WHO YOU ARE

• 2+ years of customer experience in the entertainment/hospitality industry
• Ability to manage excited customers
• Comfortable managing high-pressure situations, with the ability to actively and quickly resolve potential issues while keeping customers engaged
• Strong and engaging oral presentation skills
• Experience working in small and large teams
• Experience achieving individual and team KPIs
• A passion for VR, gaming and technology
• Available weeknights and weekends

You must be reliable, punctual and well-presented with the ability to prioritize tasks. To succeed in this role, you must be able to work in a team.

WORKING HOURS

We are looking for Game Masters to join our team on a casual basis, working an average of 15 hours per week, primarily over weeknights and weekends. Availability must be flexible.