Job Description

POSITION OVERVIEW:

This position will be assisting both the Wholesale & Retail Divisions of GC + SOHO Brands, LL with daily administrative tasks including but not limited to: data entry, contacting customers, phone support, CS Team support, web team assistance, and general office support.

In this role, you will assist both the wholesale and retail teams; including supporting the team, working with different departments, and providing excellent administrative and light duty support in office.

You will serve as the internal CS support lead to our external CS team for all phone and/or escalated CS issues. This includes everything from a quick call to researching the issue and following up on any potential problems via email or phone.

RESPONSIBILITIES:

• Answers all phone calls for the company/office headquarters
• Manage all GC Wholesale Shopify customer service via phone, email or Social Media, including but not limited to production, shortages/overages, SKU issues, fulfillment/shipping errors or lost packages
• Serve as lead point of contact for ShopTheSoho’s external CS team.
• Provide phone, email, support for ShopTheSoho retail customers by resolving customer inquiries, including working to answer high volume customer service emails and phone calls in season.
• Escalate and/or redirect calls/tickets/chats to applicable departments - only as needed
• Respond to customer inquiries regarding inventory availability, quantity pricing, purchasing instructions, order statuses, return/refund requests, and other similar matters
• Work with the shipping department to review online orders and ensure accuracy of all information; contact customers to resolve any issues pertaining to their orders
• Participate in social media engagement by interacting with followers on Instagram
• Consistently reach out to VIP customers via phone, email or Social Media to improve customer retention and experience
• Assist in updating product navigation on the GC Wholesale Shopify store
• Upload weekly new drops on the website, update product changes and inventory
• Assist in preparing merchandise for photo shoots, development and general organization through the office
• Data Entry - Handle all product submissions and resubmissions for licensing via the appropriate portals
• Entering a variety of data and information into various computer systems; providing information on departmental programs, policies and procedures; filing documents, reports and correspondence; maintaining filing system
• Assist with general duties for creative/photography, marketing, licensing, web & merchandising teams as needed
• Serve as the internal point of contact for all remote employees
• Welcome all visitors (rare) and send/receive all mail and packages

REQUIREMENTS:

• Associates or Bachelor’s Degree preferred but not required
• 3+ years working professional experience
• Ability to interact with all customers, internal and external, effectively with tact and diplomacy
• Must be proficient in computer including MS Office, including Excel

DESIRED SKILLS & QUALIFICATIONS:

• Some knowledge of current fashion trends
• Ability to work in a fast-paced environment
• Strong attention to detail
• In-depth knowledge of social media platforms and trends
• Excellent communication and interpersonal skills
• Strong, professional written and verbal communication skills
• Self motivated, Quick and resourceful learner
• Able to prioritize work, handle multiple tasks, and work independently.
• Excellent time management skills

Company Description

GC + SOHO BRANDS LLC COMPANY OVERVIEW: Gameday Couture + Social House (GC + SOHO Brands, LLC) are two brands under one House playing a game-changing role in the online women’s apparel shopping and social experience. GAMEDAY COUTURE – THE BRAND: Gameday Couture is an independent brand steeped in the independent traditions of sports and its fans. We make premium, officially licensed apparel that defies seasons and represent some of the most iconic sports powerhouses. Proudly one of the first Female-owned and Female-Led companies to produce thoughtfully designed and ethically sourced female-focused fan apparel. Our highly curated collections celebrate and exemplify the culture, style, and authenticity of every campus, sport, or team we represent. Premium fabrics, expert styling, and thoughtful design. Gameday Couture – Modern Sports Fashion. SOCIAL HOUSE – THE BRAND: WELCOME TO SOHO - The Social House of modern curated fashion from premium, independent brands. Our values are simple: Inspiring, Modern, Curated, Authentic, Thoughtful. STYLE IS A MINDSET – and that mindset needs inspiration. Style strategy is the cornerstone of a curated closet. But we believe a curated style should be inspiring, not overwhelming. At Social House, it’s our never ending pursuit to provide access to a community driven, social marketplace of curated style that reflects your personal experiences, your passions, your taste, and personality. We design for authenticity and for style that’s effortless with collections that help people make more reflected decisions with confidence. We are committed to offering thoughtful choices, thoughtful design, responsible sourcing, and fostering the connection of both our online and offline communities.