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Recovery Coach

COMO Hotels & Resorts - Americas

Recovery Coach

National
Full Time
Paid
  • Responsibilities
    • Warmly greet every guest who walks into the spa and offer assistance. Address guests by name whenever possible.
    • Answer telephone inquiries in correct manner by following the standard telephone procedures.
    • Reply emails and faxes with courtesy within 24 hours.
    • Handle spa reservations efficiently, by confirming appointment with guests, provide guests with an appointment list and highlight cancellation policies to guests.
    • Offer appropriate advice on treatments selection, without being bias towards therapists.
    • Check in/out guest in accordance to required standard.
    • Conduct spa tour for visitors and provide accurate and relevant information during tour.
    • Close sale at the end of the day and submit report to Front Office.
    • Update guests’ data & profile into HARMS software.
    • Monitor locker keys issuance to ensure that keys are returned to reception when they leave and there are always sufficient lockers available.
    • Offer assistance to guests who patronize retail outlet.
    • Be informative about retail product to help promote sales.
    • Keep display counter tidy and stocked with products at all times.
    • Check, price and store new stock that arrive.
    • Carry out month end stock count with supervisor.
    • Maintain cleanliness and tidiness of reception area, retail area and back office.
    • Any other duties that may be assigned by your manager from time to time.
    • Read logbook and attend briefing daily to keep yourself updated with information on daily operation and guests.
    • Attend monthly departmental meeting to receive information on the development and progress of the spa.

    Required Skills

    • Hours will include day and evening shifts, between 9 a.m. – 9 p.m. Evenings required and must be flexible for last minute changes to roster changes.
    • Capable to read, write and speak English.
    • The ability to interact within a diverse team environment.
    • Must be able to organize/prioritize tasks with detail
    • The ability to think and act quickly (problem solve)
    • On occasions, you will be required to act in a spa supervisor role

    Required Experience

    • A minimum of three years’ experience within a Hospitality environment
    • A minimum of three years’ experience within a Reception Department
    • At least three years’ experience with working in hotel management systems (Fidelio, Opera) and spa software systems (E.g Reservation Assistant)
    • At least three years’ experience working within a Spa/Wellness environment
  • Qualifications
    • Hours will include day and evening shifts, between 9 a.m. – 9 p.m. Evenings required and must be flexible for last minute changes to roster changes.
    • Capable to read, write and speak English.
    • The ability to interact within a diverse team environment.
    • Must be able to organize/prioritize tasks with detail
    • The ability to think and act quickly (problem solve)
    • On occasions, you will be required to act in a spa supervisor role