ADMINISTRATIVE SUPPORT SPECIALIST

Looking to grow your ADMINISTRATIVE SKILLS? Our FAMILY RESOURCE CENTER IN SPRINGFIELD, MA is looking for an ADMINISTRATIVE SUPPORT SPECIALIST. APPLY TODAY!!

The Administrative Support Specialist provides administrative and programs support that includes functions such as: working with the Family Support Workers to manage the Family Resource Center calendar and schedule events, greeting and directing Family Members in person and by telephone, conducting informal screening of Family Members, obtaining information about reasons for accessing services and providing information and referral resources to Family Members.

The Gándara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community. The Mission of the Gándara Center is to promote the well-being of Hispanics, African-Americans, and other culturally diverse populations, through innovative, culturally competent behavioral health, prevention, and educational services.                                                                  

EMPOWERING LIVES. RESTORING FAMILIES

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Welcome, all visitors, families, and partnering staff to the Family Resource Center in a warm and nurturing manner.
• Answering phones and community inquiries regarding the Family Resource Center.
• Obtain information about reasons for accessing services and direct the Family Member to the appropriate staff member.
• Provide information and referral resources.
• Provide administrative assistance to the staff at the Family Resource Center such as copying, typing, mailing, faxing, and ordering supplies.
• Work with the FRC Director/Program Manager to maintain a schedule of staff and partnering staff.
• Work with the Family Support Workers to manage the Family Resource Center calendar and schedule events
• Participate in FRC team meetings and planning retreats.

Required Skills

KNOWLEDGE, SKILLS, AND ABILITIES

• The ability to work with diverse populations in a community-based setting.
• Computer skills, a positive attitude, and excellent communication skills are a must.
• Availability to work flexible hours is required, including evenings and weekends.
• Bi-lingual applicants, especially in Spanish and/or Vietnamese, are encouraged to apply.
• Must possess the ability to communicate effectively in a professional manner both verbally and in writing.
• Ability to work as a team member.
• Must have a valid MA license and reliable vehicle.
• Ability to seek out assistance when needed
• Dependable, committed, and motivated.

LEADERSHIP, TEAM MANAGEMENT, AND INTERPERSONAL SKILLS

Sensitivity to, and respect for, the diverse world views and different communication styles of individuals of diverse ethnic, linguistic and/or cultures which nurture and shape an organization that celebrates and promotes diversity in its workforce; 

Highly effective and well-honed verbal and written communication and presentation skills in English; interpersonal skills necessary to persuade and guide both peers and other Agency staff regarding operational matters.

_EXHIBIT EXEMPLARY CUSTOMER SERVICE, COMPASSION, AND CARE IN THE EXECUTION OF ALL DUTIES AND INTERACTIONS. _

AMERICAN DISABILITIES ACT REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORKING CONDITIONS 

This job is done primarily in an office setting, with community outreach and home visits, as needed. Employees may lift and carry promotional items for community events, as well as for the set-up of support groups and food pantry.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS:

• Retirement Plan 403(b)
• Health, Dental, Vision, and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days a year

The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Gándara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.

Required Experience

KNOWLEDGE, SKILLS, AND ABILITIES

• The ability to work with diverse populations in a community-based setting.
• Computer skills, a positive attitude, and excellent communication skills are a must.
• Availability to work flexible hours is required, including evenings and weekends.
• Bi-lingual applicants, especially in Spanish and/or Vietnamese, are encouraged to apply.
• Must possess the ability to communicate effectively in a professional manner both verbally and in writing.
• Ability to work as a team member.
• Must have a valid MA license and reliable vehicle.
• Ability to seek out assistance when needed
• Dependable, committed, and motivated.

LEADERSHIP, TEAM MANAGEMENT, AND INTERPERSONAL SKILLS

Sensitivity to, and respect for, the diverse world views and different communication styles of individuals of diverse ethnic, linguistic and/or cultures which nurture and shape an organization that celebrates and promotes diversity in its workforce; 

Highly effective and well-honed verbal and written communication and presentation skills in English; interpersonal skills necessary to persuade and guide both peers and other Agency staff regarding operational matters.

_EXHIBIT EXEMPLARY CUSTOMER SERVICE, COMPASSION, AND CARE IN THE EXECUTION OF ALL DUTIES AND INTERACTIONS. _

AMERICAN DISABILITIES ACT REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORKING CONDITIONS 

This job is done primarily in an office setting, with community outreach and home visits, as needed. Employees may lift and carry promotional items for community events, as well as for the set-up of support groups and food pantry.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS:

• Retirement Plan 403(b)
• Health, Dental, Vision, and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days a year

The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Gándara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.