SUMMARY: 

To provide optimal customer service to every customer to ensure a positive and enjoyable experience. Always strive for optimal through-put of cars in the wash cycle and through the day while maintaining customer, employee, and site safety as a top priority. Support the organization’s Mission, Vision, Values by always modeling the right behaviors and performance expectations and keeping the wash site clean and presentable at all times.

ESSENTIAL FUNCTIONS:

• Greet customers and ascertain what each customer wants or needs.
• Describe service; recommend, select, and help customer select product.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Prepare receipts.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Demonstrate use or operation of equipment.
• Adhere to all health, safety and security practices.
• Troubleshoot equipment in accordance with abilities.

RESPONSIBILITIES:

• Represent Prime Shine Brand, Mission, Vision, Values at community      events by obtaining and communicating a complete knowledge of Prime Shine      products, pricing, and services.
• Ensure that customer service is always delivered at its best including Cashiering, Customer Interaction and Communication, Enhancing Washes, Claim/Complaint Resolution & Customer Retention.
• Ensures all facets of wash site safety including property, facilities, equipment, staff, and customers.
• Monitor wash site equipment for optimal performance and when needed conducting first line troubleshooting and fix then escalating to Site Management as appropriate.
• Handle all cash and payment types with security and protecting the company from fraud, theft, or accidental loss.
• General housekeeping and cleanliness for their site by inspecting, cleaning, setting the example for site cleanliness and appearance.
• Conduct themselves with P.R.I.D.E. and fulfill mission, vision, values, hustles, smiles and shows outward engagement of staff and customers.
• Ability to exercise sound judgment and make decisions consistent to job functions, strategies, mission, vision, values.

 ABILITIES:

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Speech Recognition — The ability to identify and understand the speech of another person.
• Near Vision — The ability to see details at close range (within a few feet of the observer).
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

 PHYSICAL REQUIREMENTS:

+----------------+----------------+----------------+----------------+----------------+ | In a typical 8 | 1-2 hours | 3-4 hours | 5-6 hours | 7-8 hours | | hour day, | | | | | | position | | | | | | requires: | | | | | +----------------+----------------+----------------+----------------+----------------+ | Standing |   |   |   | X | +----------------+----------------+----------------+----------------+----------------+ | Sitting | X |   |   |   | +----------------+----------------+----------------+----------------+----------------+ | Walking |   |   |   | X | +----------------+----------------+----------------+----------------+----------------+ | Speaking |   |   |   | X | +----------------+----------------+----------------+----------------+----------------+ | Lifting |   | X |   |   | +----------------+----------------+----------------+----------------+----------------+ | Pushing |   | X |   |   | +----------------+----------------+----------------+----------------+----------------+ | Pulling |   | X |   |   | +----------------+----------------+----------------+----------------+----------------+ | Stoop |   | X |   |   | +----------------+----------------+----------------+----------------+----------------+ | Bend |   | X |   |   | +----------------+----------------+----------------+----------------+----------------+ | Manual |   |   |   | X | | Dexterity | | | | | +----------------+----------------+----------------+----------------+----------------+ | Vision |   |   |   | X | +----------------+----------------+----------------+----------------+----------------+ | Hearing |   |   |   | X | +----------------+----------------+----------------+----------------+----------------+ | Reading |   |   |   | X | +----------------+----------------+----------------+----------------+----------------+ | Heat (Extreme) |   |   |   | X | +----------------+----------------+----------------+----------------+----------------+ | Cold (Extreme) |   |   |   | X | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | +----------------+----------------+----------------+----------------+----------------+

 KNOWLEDGE:

• Education
  • High School Diploma or equivalent.

   

• Work Experience
  • Customer Service/Retail experience preferred.

   

• Computer Skills
  • Basic computer skills and knowledge required.

Required Skills Required Experience