Therapeutic Training and Support Worker

Lawrence Companies

Therapeutic Training and Support Worker

Ashland, VA
  • Responsibilities

    OVERVIEW Lawrence Companies, Inc., headquartered in Roanoke, Virginia, is a 100% employee-owned service-based business with over 400 employees and 150 independent contractors focused on four primary business divisions: Household Goods Moving and Storage, Truckload and Flatbed Freight, Case Dealership, and Truck Bodies. Our Case Dealership joined the Lawrence family of businesses in 2003, under the name of Lawrence Equipment. Now there are 5 Case locations in Virginia including Roanoke, Waynesboro, Suffolk, and Ashland. Offering Construction and Agricultural equipment, our Case division continues to grow.

    In all of its business divisions Lawrence has developed an outstanding reputation for speed, reliability, quality of service, and best value. Success at Lawrence is due to the relationships built with clients, results driven performance, and open lines of communication. The company offers an enthusiastic, passionate, value-driven, team-oriented culture.


    Currently in search of a self-motivated, customer service oriented individual to add to our Parts Shop located in Ashland, VA. Essential functions and accountabilities include:

    • Provide excellent customer service to all internal and external customers
    • Follow all parts department guidelines and procedures
    • Exhibit a service first mentality and think outside of the box to solve problems for customers


    • Check in all morning deliveries and ensure parts are stored in proper bin location
    • Communicate with customers when orders are complete
    • Keep showroom properly stocked, following Lawrence Equipment guidelines
    • Responsible for housekeeping items within the shop, including, but not limited to taking out trash, sweeping, stocking restrooms, and keeping the counters clean and free from clutter
    • Responsible for building relationships with customers and offering additional solutions
    • Responsible for proper and timely follow up with both internal and external customers
    • Work with management on monthly promotions
    • Communicate effectively with manger, co-workers, customers, and vendors


    • Previous parts experience is preferred, not required
    • Must be able to lift up to 50lbs
    • Demonstrated customer service and people skills
    • Strong oral and written communication skills
    • Strong organizational skills
    • Must have working knowledge of MS Office


    • Competitive salary
    • Medical, dental, life, vision and disability insurance, flexible spending account, and short term and long term disability
    • 401k retirement savings plan, paid vacation, and employee stock ownership plan
    • Extensive wellness program with annual reimbursement opportunities

    Lawrence Companies is an Equal Opportunity Employer: Minority/Female/Veteran/Disabled

    If you need an accommodation to complete a job application with Lawrence Companies, please contact us at: 540-966-4000 or

    Required Skills Required Experience

  • Qualifications
    • Strong interpersonal (tact, diplomacy, influence, motivation) skills;
    • Ability to work with and manage multiple subordinates and project teams;
    • Thorough knowledge of contract language;
    • Excellent written and oral communications skills;
    • Strong presentation and negotiation skills;
    • Experience with, and extensive knowledge of, job cost reporting, billing and payable procedures;