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Residential Counselor - Part time & Relief

Prime Shine Inc.

Residential Counselor - Part time & Relief

Oakdale, CA
Paid
  • Responsibilities

    SUMMARY:

    To provide optimal customer service to every customer to ensure a positive and enjoyable experience. Always strive for optimal through-put of cars in the wash cycle and through the day while maintaining customer, employee, and site safety as a top priority. Support the organization’s Mission, Vision, Values by always modeling the right behaviors and performance expectations and keeping the wash site clean and presentable at all times.

    ESSENTIAL FUNCTIONS:

    • Greet customers and ascertain what each customer wants or needs.
    • Describe service; recommend, select, and help customer select product.
    • Compute sales prices, total purchases and receive and process cash or credit payment.
    • Prepare receipts.
    • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
    • Demonstrate use or operation of equipment.
    • Adhere to all health, safety and security practices.
    • Troubleshoot equipment in accordance with abilities..

    RESPONSIBILITIES:

    • Represent Prime Shine Brand, Mission, Vision, Values at community events by obtaining and communicating a complete knowledge of Prime Shine products, pricing, and services.
    • Ensure that customer service is always delivered at its best including Cashiering, Customer Interaction and Communication, Enhancing Washes, Claim/Complaint Resolution & Customer Retention.
    • Ensures all facets of wash site safety including property, facilities, equipment, staff, and customers.
    • Monitor wash site equipment for optimal performance and when needed conducting first line troubleshooting and fix then escalating to Site Management as appropriate.
    • Handle all cash and payment types with security and protecting the company from fraud, theft, or accidental loss.
    • General housekeeping and cleanliness for their site by inspecting, cleaning, setting the example for site cleanliness and appearance.
    • Conduct themselves with P.R.I.D.E. and fulfill mission, vision, values, hustles, smiles and shows outward engagement of staff and customers.
    • Ability to exercise sound judgment and make decisions consistent to job functions, strategies, mission, vision, values.

    ABILITIES:

    • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

    • Speech Clarity — The ability to speak clearly so others can understand you.

    • Speech Recognition — The ability to identify and understand the speech of another person.

    • Near Vision — The ability to see details at close range (within a few feet of the observer).

    • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    • Written Comprehension — The ability to read and understand information and ideas presented in writing.

    • Written Expression — The ability to communicate information and ideas in writing so others will understand.

    • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

    • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

    PHYSICAL REQUIREMENTS:

    +----------------+----------------+----------------+----------------+----------------+ | In a typical 8 | 1-2 hours | 3-4 hours | 5-6 hours | 7-8 hours | | hour day, | | | | | | position | | | | | | requires: | | | | | +----------------+----------------+----------------+----------------+----------------+ | Standing | | | | X | +----------------+----------------+----------------+----------------+----------------+ | Sitting | X | | | | +----------------+----------------+----------------+----------------+----------------+ | Walking | | | | X | +----------------+----------------+----------------+----------------+----------------+ | Speaking | | | | X | +----------------+----------------+----------------+----------------+----------------+ | Lifting | | X | | | +----------------+----------------+----------------+----------------+----------------+ | Pushing | | X | | | +----------------+----------------+----------------+----------------+----------------+ | Pulling | | X | | | +----------------+----------------+----------------+----------------+----------------+ | Stoop | | X | | | +----------------+----------------+----------------+----------------+----------------+ | Bend | | X | | | +----------------+----------------+----------------+----------------+----------------+ | Manual | | | | X | | Dexterity | | | | | +----------------+----------------+----------------+----------------+----------------+ | Vision | | | | X | +----------------+----------------+----------------+----------------+----------------+ | Hearing | | | | X | +----------------+----------------+----------------+----------------+----------------+ | Reading | | | | X | +----------------+----------------+----------------+----------------+----------------+ | Heat (Extreme) | | | | X | +----------------+----------------+----------------+----------------+----------------+ | Cold (Extreme) | | | | X | +----------------+----------------+----------------+----------------+----------------+ | | | | | | +----------------+----------------+----------------+----------------+----------------+

    KNOWLEDGE:

    • Education

      • High School Diploma or equivalent.
    • Work Experience

      • Customer Service/Retail experience preferred.
    • Computer Skills

      • Basic computer skills and knowledge required.

    Required Skills Required Experience

  • Qualifications

    REQUIREMENTS – KNOWLEDGE, SKILLS & ACCOUNTABILITIES

    • Successful candidate will be highly motivated with the ability to work independently and as a team.
    • Full knowledge of DOT regulations
    • Strong communication skills, both verbal and written
    • Must have efficient data entry skills ensuring record accuracy
    • Meet work standards by following productivity, quality, and customer-service standards; resolving operational problems; and identifying process improvements.
    • Demonstrated ability to effectively multi-task, particularly during peak season when high volume exists
    • Must be an analytical minded individual with attention to detail
    • Ability to multitask, support projects, and meet deadlines while keeping a solution focused mindset
    • Must demonstrate a sense of urgency and ownership to drive projects to completion
    • Must be a positive minded individual with problem solving ability, as well as display confidence when making recommendations for improvement
    • Excellent professional communication and demeanor required