We seek a passionate and driven Customer Service Representative who can offer our customers an exceptional experience. The position being offered is Tuesday-Saturday. The ideal candidate should possess a background in service and have excellent communication, listening, and problem-solving abilities. If you enjoy interacting with people and are enthusiastic about exploring fresh opportunities for career advancement in a positive, fast-paced work environment, then we would like to hear from you! Responsibilities: • Keep track of customer accounts and make updates with new account information as necessary • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed • Work closely with the sales lead to stay up-to-date on service and product knowledge • Respond to customer inquiries, product and service questions, and customer complaints • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints • Provide accurate, valid, and complete information by using the right methods/tools • Meet or exceed all company standard KPIs • Build sustainable relationships and trust with customer accounts through open and interactive communication • Learn patterns of Excellence to Wow clients Qualifications: • Strong knowledge of customer interface and interaction • Excellent active listening, interpersonal, and communication skills • Must have graduated high school, received a G.E.D. or equivalent Compensation: $33,000 - $45,000 yearly

• Provide accurate, valid, and complete information by using the right methods/tools • Meet or exceed all company standard KPIs • Build sustainable relationships and trust with customer accounts through open and interactive communication • Learn patterns of Excellence to Wow clients