Position: Part-time Assistant Innkeeper

Location: Lenox, MA

Reports to: Innkeeper

Lenox B&B is seeking a part-time Assistant Innkeeper to join our team. Our property is an upscale, 15-room bed and breakfast inn located in Lenox Village. The ideal candidate for this position is efficient, self-motivated, and has a passion for delivering excellent guest service. The Assistant Innkeeper will aid in daily front desk duties, ensuring a welcoming atmosphere, and keeping the property in exceptional condition.

Responsibilities:

- Greet and welcome guests upon arrival, check-in, and check-out
- Answer phones, respond to email inquiries and reservations
- Monitor guest experience and feedback
- Manage guest requests for concierge services
- Provide knowledge of local area attractions, restaurants, and events
- Assist with daily housekeeping tasks, as needed
- Track inventory of guest amenities and supplies
- Maintain records of guest information in reservation system

Requirements:

- High school diploma or equivalent
- 1-2 years of hospitality experience preferred

- Excellent communication and interpersonal skills

- Strong attention to detail and time management skills
- Proven ability to work independently and within a team
- Flexible availability - ability to work a relatively fixed weekly schedule, and also accommodate some variation to cover holidays and vacations.

- Ability to be physically active with tasks such as: assisting guests with luggage, helping move supplies around the property, assisting with housekeeping tasks (as needed), light duty maintenance tasks

We are seeking someone who can work 8-12 hours a week, in 4 hour shifts. We will try to arrange shift coverage with our other team members to accommodate your availability. If you have a passion for providing excellent guest service and enjoy working in a charming and historic property, we want to hear from you! Please submit your resume and cover letter detailing your qualifications for this position.