Job Description

Cultivate YOUR Career...

We are looking for Inbound Contact Center Agents to serve as the liaison between our company and its customers. Gardens Alive ships both live goods as well as gardening products, to our many customers each Spring. The successful candidate will be able to accept ownership for keeping customer satisfaction at the core of every decision and behavior.

RESPONSIBILITIES

• Build sustainable relationships and engage customers through high service standards
• Enter customer orders, clarify information and identify & resolve customers’ needs
• Seize opportunities to upsell products as they arise, resulting in commission opportunities
• Meet personal qualitative and quantitative targets

SKILLS & ABILITIES

• Previous experience in a customer support role, contact center experience a plus.
• Strong phone and verbal communication skills, with an emphasis on proper grammar
• Customer focus and adaptability
• Attention to detail

WHAT'S IN IT FOR YOU?

• A starting wage based on a combination of relevant experience and education
• Mainly 1st shift, Monday - Friday, with some evening hours for which there is a differential
• Seasonal fulltime/part-time position; a minimum of 30 hours/week required.
• Holiday pay/Paid time off your second calendar year
• Generous employee discounts
• 401k, plus an Employer match

THIS POSITION IS 100% REMOTE.

Company Description

Gardens Alive!®, Inc. provides home gardening solutions and more direct to the consumer through a family of catalog and online brands. In fact, we are proud to be one of the largest distributors of gardening products serving the United States and Canada. Gardens Alive! grows and ships millions of plants, seeds, trees & bulbs on an annual basis, our brands offering exclusive and specialty plant varieties grown both directly as well as sourced through our corporate partners in Holland and elsewhere. Gardens Alive also owns and operates a number of non-horticultural brands, featuring puzzles, games, home decor, linens and apparel. These product lines ship across the United States, Canada and Europe: Help Us Grow With 10 corporate locations across the U.S. and internationally, we employ 1000+ full-time and seasonal team members and are currently looking for more.