Job Description

ABOUT THE JOB

Our Purpose:

Created by a team of busy parents, professionals, cooks, and food-lovers who care about what we eat, how we live, and where our food comes from, Gardyn designs and develops high density, intelligent, plug-n-play vertical gardens for the cultivation of top-quality produce anywhere, all year, and in any climate.

Our indoor vertical Gardyns improve lifestyle, health, and the environment by providing tasty, affordable, nutritious greens and fruits without sacrificing design, space, or resources. We are here to help shape the future of food by leveraging new technologies, for less impact on the environment and giving access to healthy, tasty, nutritious food to all.

Your Purpose:

We are looking for Customer Experience Specialists with a horticultural background, who are passionate about providing the highest level of customer support and are dedicated to ensuring our Gardyners a customer experience as magical as growing their own quality food at home, gaining awareness about what they eat and discovering new tastes along the way.

To nail your job you will:

• Have an understanding of basic plants education and can provide our customers with guidance on their growing needs
• Be familiar with answering and manage incoming calls, emails, chats, and/or interactive voice response systems
• Can analyze customers inquiries and feedback based on customers inputs and system data, properly identify the problem if any, find answers and solutions, and guide the customer in a timely manner through the resolution, all with a polite, empathetic, and professional voice and manner
• Have the ability to quickly recognize a pattern of technical and plant growing issues through customer’s outreach and can escalate appropriately for urgent topics needing to be addressed with other company departments
• Be resourceful and can navigate through applications and company tools to research and resolve customer inquiries
• Identify daily tasks that may need to be restructured and propose solutions for improvement
• Have superior customer care skills and ability to assess customers’ needs to provide the correct answer, path, troubleshooting, or method for an outstanding customer experience
• Work cross-functionally to create a continuous feedback loop from customers to improve pain points and enhance their experience
• Enjoy creating resources for customers and colleagues to build a better knowledge base both internally and customer facing
• Navigate through Zendesk and Jira to resolve customer requests to meet team KPI’s for first response and final resolution with customer inquiriesinquries

We'll love you because:

• You have a background of basic horticultural knowledge and are motivated to education our customers with their growing concerns
• You are a team player and can communicate efficiently to all departments within the company
• You are empathetic and can remain calm when customers are stressed or upset.
• You are well organized, meet deadlines and are quick to find solutions with the resources on hand
• You have experience with a Help Desk support environment, can work through multiple platforms at a time and will go above and beyond to ensure the customer has a delightful experience
• You have flexibility with your work schedule and can work nights and weekends

You’ll love us because:

• We encourage unconventional thinking
• We are paving the path for innovation in home grown food. We are creating a movement bigger than ourselves that will positively enhance people’s lives.
• We practice radical candor and encourage employees to be authentic and transparent when communicating with all internal employees as well as external vendor relationships
• We lead with context not control and let you determine the best ways to accomplish your goals
• We are a wicked smart yet humble team. Egos are not welcome here.
• Gardyn embodies the start-up culture with the success to back it up. Come prepared to work in a highly adaptable, fast-paced environment.

Company Description

We develop high density, intelligent, plug-n-play Gardyns for the vertical cultivation of top-quality produce anywhere, all year, and in any climate. Our smart, indoor micro-gardens and farms improve lifestyle, health, and the environment by providing tasty, affordable, nutritious greens and fruits without sacrificing design, space, or resources. The future of food is now. We have the technology to reclaim our produce supply chain, restoring flavor and quality to our plates, time on our calendars, and nature in our lives. We are busy parents, professionals, cooks, and food-lovers. We care about what we eat, how we live, and where our food comes from. Become a Gardyner today.