Job Description
SneakPeek is a rapidly expanding biotech company, best known for the early gender DNA test sold through www.sneakpeektest.com. Our mission is to bring the power to KNOW to every pregnancy, enabling early bonding, planning, and connecting for individuals involved in this precious time. With over 1,500 Amazon reviews (4.5 star) and plans to increase our presence in Canada, the UK, Australia, and New Zealand, our near-term goal is to accelerate sales and grow awareness for our brand in both the US and internationally. SneakPeek is a fast-moving small company that enables every voice to be heard and provides strong growth opportunities and ownership for new hires at this early stage.
CUSTOMER CARE SPECIALIST ROLE: As a small, rapidly growing company, we are looking for a well-rounded Customer Care Specialist to provide the best possible experience for our growing customer base.
PRIMARY RESPONSIBILITIES INCLUDE:
Reply to a high volume of incoming customer inquiries in a timely, thoughtful, and professional manner via chat and email.
Identify and assess customer concerns to achieve complete customer satisfaction.
Quickly become familiar with our products, brand voice, software platforms, and common issues.
Work between multiple web apps to enter, pull, and assess customer information.
Identify and report issues with systems, processes, and products as they are identified.
Other duties as assigned to ensure overall customer happiness.
MINIMUM EXPERIENCE & QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
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