Job Description

Employment Type

Full-Time

Why Work Here?

“flexible work hours, clean safe work environment, & great management!”

Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

RESPONSIBILITIES:

• Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
• Work on special short-term projects to offer customized support for new products or products at end-of-life
• Monitor customer satisfaction levels and develop methods for increasing them
• Assist in creating ways for delivering excellent customer service to irate or problematic customers

QUALIFICATIONS:

• High school diploma/GED required (College degree preferred)
• 2+ years experience in a customer service role
• Proficiency with MS Office
• Ability to work well in a team environment
• Strong sense of professionalism and discretion required

Company Description

Gateway Specialized Marketing was founded in 2016 and since then we have brought some of the biggest names within the technology, entertainment, and energy industries directly to the consumer, offering a personalized experience. We co-brand with some of the biggest national retailers to maximize efficiency and raise brand awareness, creating THE new shopping experience.