Job Description

At General Infomatics, Inc. we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust and a commitment to excellence.

We are looking for a REFERRAL CLERK for a full-time contract position at McConnell AFB. KS. (Monday to Friday, 0730a and 430pm)

SUMMARY:

This position provides clerical/administrative support in the Referral Management Center for customer service, referral tracking, referral appointing, and reporting activities. This position will support the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking at the MTF.

MAIN RESPONSIBILITIES AND DUTIES

Greets patients/visitors at a front desk, referral center or office setting.

Answers main office phone line(s). Directs telephone calls to appropriate section for assistance, handles independently or takes messages as required.

Reviews referrals for administrative completeness and researches covered benefits prior to processing.

Determines patient eligibility for services and arranges and schedules medical appointments for referred care.

Provides general instructions to patients and ensures patients have necessary documentation for referred health care services.

Initiates, organizes, updates and files medical patient records, extract needed information, and review records for referral results within established guidelines.

Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).

Ensures referral results are returned to the referring provide and to the medical record within required timelines. Assists with follow up, written or verbal, as necessary.

Utilizes the referral tracking data collection tool. Calculates metrics, and compiles monthly reports, as directed by the MTF.

Orients and trains MTF personnel about the referral process and timelines.

QUALIFICATIONS, SKILLS AND REQUIREMENTS

• High school or GED diploma

• At least six months of experience in medical office scheduling

• Ability to type a minimum of 50 WPM (computer keyboard)

• Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.

• Desired knowledge in any of the following systems:

  1. Armed Forces Health Longitudinal Technology Application (AHLTA)
  2. Composite Health Care systems (CHCS) and/or MHS GENESIS
  3. Other MTF ICDB programs

• Ability to speak and communicate clearly in English

• Excellent customer service and adaptability

• General medical ethics, as well as telephone etiquette

• Ability to follow instructions and procedures in detail

• Must be fully vaccinated against COVID-19

• Must be able to pass a background investigation

The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

SALARY AND BENEFITS

• $15.00 an hour
  1. Health & Welfare Benefits
  2. Vacations, holidays and sick leave

COME JOIN OUR TEAM!

GENERAL INFOMATICS (GI) IS A MINORITY OWNED, SERVICE-DISABLED VETERAN OWNED SMALL BUSINESS (SDVOSB), 8(A) CERTIFIED, SMALL DISADVANTAGED BUSINESS (SDB) HEADQUARTERED IN MCLEAN, VA. WE ARE ISO 9001:2008 QUALITY MANAGEMENT SYSTEM (QMS) CERTIFIED.

WE ARE A PROUD MILITARY SPOUSE FRIENDLY EMPLOYER AND CERTIFIED V3 (VIRGINIA VALUES VETERANS) COMPANY – 2022

EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER