Home Services General Manager Location: Springdale, AR

About the Role:

The General Manager plays a hands-on leadership role overseeing all aspects of business operations — from sales and installation quality to financial performance and customer experience. This individual will act as both a coach and operator, ensuring the company’s continued success while fostering a high-performance culture.

What we offer:

Health & Dental Insurance

Paid Time Off & Paid Holidays (including New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Week, and Christmas Eve through New Year’s Day)

Company Vehicle for sales consultations

Company Laptop & Branded Apparel (shirts, hats)

Phone Allowance ($50/month)

$70,000 Base Salary (DOE) + 1% Commission on Gross Sales (Pre-Tax, Excluding Shipping & Installation Fees)

Responsibilities:

Leadership & Team Development

Lead, mentor, and develop a high-performing team of design consultants and installers.

Conduct regular performance reviews and team meetings to align goals and expectations.

Recruit, train, and onboard new team members as the business grows.

Promote a culture of accountability, collaboration, and customer service excellence.

Sales & Business Growth

Drive sales performance through lead management, sales coaching, and pipeline tracking.

Support design consultants with client consultations, quoting, and closing strategies.

Partner with ownership on marketing initiatives and community partnerships.

Analyze sales data to identify trends and implement improvement strategies.

Operations Management

Oversee scheduling, installations, inventory, and service follow-ups.

Maintain strong communication between sales and installation teams to ensure accuracy and efficiency.

Implement systems and processes to enhance productivity and job quality.

Ensure projects are completed on time, within scope, and meet company standards.

Financial & Administrative Oversight

Manage P&L responsibilities, meeting revenue, margin, and expense targets.

Oversee purchasing, job costing, invoicing, and collections.

Track KPIs (sales performance, close rates, average ticket, job completion time, etc.) and present reports to ownership.

Ensure compliance with franchise standards, safety regulations, and company policies.

Customer Experience

Champion the brand by ensuring a seamless, professional customer journey.

Address escalated customer concerns promptly and effectively.

Uphold the company’s reputation for service excellence and quality craftsmanship.

Qualifications:

5+ years of management experience in home services or a similar customer-focused industry

Proven ability to lead sales teams and drive revenue growth

Experience managing operations, scheduling, and installation processes

Proficiency in CRM software, Microsoft Office Suite, and performance tracking tools (e.g., Rilla, SPOTIO)

Strong business acumen with P&L management experience

Excellent communication, leadership, and problem-solving skills

High School Diploma or GED required