General Manager – Service Operations

Location: Charlotte, NC Compensation: $150K–$180K Base + 25% Bonus

We are seeking a high-impact General Manager to lead and grow a $15M service operation in the Charlotte market. This role is responsible for full P&L ownership, operational excellence, and building a high-performing, customer-focused team in a fast-paced, competitive environment.

This is a hands-on leadership role for someone who thrives on driving revenue, developing people, and scaling operations.

What You’ll Do

Own full P&L responsibility for a multi-division service operation (sales, service, and installation)

Develop and execute annual budgets, forecasts, and strategic growth plans

Drive revenue growth, profitability, and market expansion through new programs and initiatives

Build and foster a culture of accountability, performance, and exceptional customer experience

Lead, coach, and develop a team of 60–70 employees, including field and office staff

Ensure consistent execution of company policies, processes, and operational standards

Analyze performance data, identify trends, and implement corrective action plans quickly

Partner with field leadership to optimize safety, sales performance, and operational efficiency

Oversee recruiting, hiring, training, and performance management across the organization

Maintain strong awareness of market trends and competitors to stay ahead in the industry

Leadership Responsibilities

Direct oversight of management staff and team performance

Set clear expectations, assign priorities, and drive accountability across all functions

Conduct performance reviews, compensation planning, and employee development initiatives

Build a collaborative, cross-functional team environment

Health & Safety Leadership

Champion a safety-first culture across all operations

Ensure compliance with all safety programs, training, and regulatory requirements

Lead incident investigations and implement corrective actions

Conduct regular training sessions and safety meetings

What We’re Looking For

5+ years of experience leading teams in a B2C and/or B2B service environment

Proven success managing and growing a fast-paced service-based business

Strong background in HVAC, plumbing, or skilled trades operations

Demonstrated track record of meeting or exceeding revenue and profitability goals

Experience managing mid-sized teams (50+ employees) preferred

Bachelor’s degree preferred (or equivalent experience)

Key Skills & Strengths

Strong leadership and communication skills

High level of financial acumen and analytical ability

Ability to motivate teams and drive performance

Skilled in strategic planning, forecasting, and operational execution

Excellent time management, organization, and problem-solving skills

Comfortable in a fast-moving, high-growth environment

Requirements

Trade license (Plumbing, HVAC, etc.) preferred

Willingness to travel as needed (some overnight travel required)

Flexibility to work outside standard hours when necessary

Why This Role?

Lead a well-established $15M operation with growth potential

Strong compensation package + bonus structure

Opportunity to make a direct impact on business growth and culture

Work with a team that values performance, accountability, and customer excellence