Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

About Us:

CRDN is the leading expert in textile, electronic, art and contents restoration. We restore peace of mind to our customers after they have suffered loss due to a fire, water or wind disaster. Our customers love our attention to detail and dedication to quality, and our employees love working in a supportive and collaborative environment. Please come join our team!

Job description

CRDN of the MidSouth is seeking a self-motivated individual to join our CRDN family as a General Manager for our Memphis location. The ideal candidate will have excellent communication skills, a strong ability to build relationships, and a proven track record in restoration management. The general manager will evaluate and organize all open jobs. this role will work closely with the customer, adjuster and/or contractor. This position will be a hybrid of office and field based.

Key performance indicators will include the following:

Responsible for overseeing daily operations.

Continuously review and improve organizational effectiveness by developing procedures, standards, specifications, guidelines, training programs and cultural values.

Oversees employees, establishes a highly motivational work environment, and creates an innovative approach to improvement.

Recruit, onboard, and train high-performing employees to achieve sales, profitability, market-share, and business-plan objectives.

Develop a budget in accordance with revenue & profit goals.

Responsible for solving customer issues at the territory level in a timely manner.

Continually assess the knowledge of all departments.

Create KPIs and see that strategies are in place to better the organization’s efficiency in all areas and develop metrics for the operations manager.

Ensure compliance of all procedures in accordance with defined company processes and other regulatory requirements.

Build and maintain relationships with adjusters and contractors.

Performing any additional tasks as needed.

Required Skills and Experience:

Restoration knowledge is preferred

Production/Operation knowledge and experience is required

Insurance Claims procedures preferred

Excellent verbal and written communication skills

Organized Reporting and Sales tracking skills

Developing standards, coaching, and team coordination

Financial planning

Process improvement

Decision making

Valid driver’s license and clean driving record