About Us:

CRDN is the leading expert in textile, electronic, art and contents restoration. We restore peace of mind to our customers after they have suffered loss due to a fire, water or wind disaster. Our customers love our attention to detail and dedication to quality, and our employees love working in a supportive and collaborative environment. Our organization proudly serves as part of the emergency response team, working with policyholders, insurance representatives, and contractors to restore peace of mind after a disaster. In short, we help policy holders get back on their feet, reduce replacement costs, and limit additional living expenses during these difficult times.

Job description

CRDN of the MidSouth is seeking a self-motivated individual to join our CRDN family as a General Manager for our Memphis location. The ideal candidate will have excellent communication skills, a strong ability to build relationships, and a proven track record in restoration management. The general manager will evaluate and organize all open jobs and work closely with the customers, adjusters and/or contractors. This position will mainly be office based with some field requirements.

Key performance indicators will include the following:

Responsible for overseeing daily operations.

Continuously review and improve organizational effectiveness by developing procedures, standards, specifications, guidelines, training programs and cultural values.

Oversee employees, establish a highly motivational work environment, and create an innovative approach to improvement.

Recruit, onboard, and train high-performing employees to achieve sales, profitability, market-share, and business-plan objectives.

Develop a budget in accordance with revenue & profit goals.

Responsible for solving customer issues at the territory level in a timely manner.

Continually assess the knowledge of all departments.

Create KPIs and see that strategies are in place to better the organization’s efficiency in all areas and develop metrics for the operations manager.

Ensure compliance of all procedures in accordance with defined company processes and other regulatory requirements.

Build and maintain relationships with adjusters and contractors.

Performing any additional tasks as needed.

Required Skills and Experience:

Restoration knowledge is highly preferred

Production/Operation Management and demonstrated experience is required

Insurance Claims procedures preferred

Excellent verbal and written communication skills

Organized Reporting and Sales tracking skills

Developing standards, coaching, and team coordination

Financial planning

Process improvement

Decision making

Valid driver’s license and clean driving record

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Vision Insurance

Paid time off

Opportunity for advancement

Education and Experience Requirements:

High School Diploma or equivalent.

Bachelor's Degree (highly preferred)

At least 3 years of successful management experience