Benefits:
Bonus based on performance
Competitive salary
Paid time off
Training & development
General Manager - Dog Wellness Franchise
About the Position
Scenthound is seeking a confident, hands-on manager who leads with integrity, accountability, and a strong focus on performance. The ideal Scenter Manager is an independent problem solver who is adaptable, detail-oriented, sales-minded, and passionate about dogs.
This role oversees daily Scenter operations and drives key performance indicators, including membership sales, trial conversions, labor efficiency, average ticket, rebooking, and customer retention.
Responsibilities
Lead, coach, and develop a knowledgeable team focused on dog wellness, safety, sales, and exceptional service
Manage daily operations and ensure the Scenter runs safely, efficiently, and on schedule
Drive membership sales, trial conversions, rebooking, average ticket, and other critical KPIs
Hire, train, retain, and conduct performance reviews for team members
Maintain quality standards through hands-on participation, audits, coaching, and training
Build genuine relationships with members and pet parents by answering questions, resolving concerns, and conducting customer outreach
Deliver an exceptional sales and service experience while educating customers about preventative dog wellness
Identify where support is needed and step into front- or back-of-house responsibilities when necessary
Create a positive environment centered on teamwork, open communication, accountability, and Scenthound values
Communicate company updates and expectations clearly and accurately
Develop local business partnerships, attend community events, and serve as a Scenthound brand ambassador
Ensure compliance with all safety, sanitation, and cleaning procedures
Qualifications and Skills
At least two years of management experience
Strong leadership, coaching, recruiting, and team-development skills
Sales-focused with experience motivating a customer-facing team
Positive, genuine, compassionate, and self-motivated
Exceptional communication, interpersonal, and customer-service skills
Willingness to roll up your sleeves and support every area of the business
Strong problem-solving, organization, scheduling, and attention-to-detail skills
Comfortable holding yourself and others accountable to high service standards
Computer and technology proficiency
Experience in dog grooming, boarding, veterinary care, pet services, or a membership-based business such as a gym or fitness studio is preferred
Ability to lift up to 70 pounds and stand for extended periods
Reliable transportation
Willingness to work in a smoke-free environment
A passion for leading people and a love of dogs are essential
Perks and Benefits
Competitive salary, tips, and performance bonuses
Merit-based pay increase
Paid vacation
Complimentary service membership
Free services for your dog
Career growth opportunities into Regional or Area Management
Casual branded attire, jeans, and sneakers
Who We Are
Scenthound is not a traditional dog grooming shop. We are a membership-based dog wellness concept focused on routine care, preventative maintenance, and the overall health and well-being of every dog.
Our collaborative, values-driven culture prioritizes dog and employee safety while helping pet parents maintain clean, healthy dogs. We are committed to developing talent from within and creating long-term career opportunities for our team all-stars.
Application Questions
Have you worked in a dog-related business?
Have you worked in a membership-based business?