Benefits:

Discounted services

Professional development opportunities

Bonus based on performance

Free uniforms

Competitive salary

Paid time off

Opportunity for advancement

Lead Operations for a World-Class Tactical Training Facility in San Antonio!

United Defense Tactical (UDT) is opening in San Antonio, TX and is seeking a hands-on, high-accountability General Manager to lead daily operations and drive execution, culture, and performance.

This is a true operator role responsible for running day-to-day operations, leading the team, and ensuring a high-standard, safety-first training and customer experience. The GM will work closely with ownership on marketing strategy, membership growth, and strategic business performance.

You’ll oversee Tactical Instructors, Front Desk staff, and Sales teams delivering a high-energy, world-class training environment for civilians, military, and law enforcement.

What you'll do:

Lead daily operations: staffing, scheduling, customer experience, inventory, and facility readiness

Directly support and coach department leads (Instructors, Front Desk, Sales)

Drive performance across revenue, memberships, class utilization, retention, and customer satisfaction

Run the floor during peak hours to ensure seamless execution of training, tours, and sales

Manage CRM, scheduling systems, reporting, and operational workflows

Maintain strict safety standards across all training environments

Resolve customer and operational issues quickly and effectively

Partner with ownership on strategy while independently executing daily operations

Build a high-performance culture rooted in accountability, energy, and service

Represent UDT with positivity and professionalism

Schedule & Expectations:

Full-time, 40 hours per week

Evenings, weekends, and occasional holidays required

Active presence on the floor during peak hours expected

Facility Hours (subject to change):

Monday–Friday: 9:00 AM – 8:00 PM

Saturday–Sunday: 8:00 AM – 5:00 PM

What We're Looking For:

4+ years of leadership or management experience, ideally in operations, fitness, hospitality, retail, training, or member-based services

Strong ability to lead teams, enforce standards, and drive performance

Experience with scheduling systems, CRM platforms, and operational reporting

High accountability with the ability to manage multiple departments

Strong communication and leadership presence

Calm under pressure with strong problem-solving ability

Passion for safety, training, and self-defense (firearms/tactical background a plus; relevant certifications such as NRA or USCCA or willingness to obtain them preferred)

Degree in business, finance or similar highly preferred

Why UDT

Work directly with ownership in a highly collaborative environment

Strong support structure with clear strategic direction

Opportunity to shape and scale a new flagship facility

Meaningful impact serving civilians, military, and law enforcement

High-performance, disciplined, and execution-focused culture

Company Overview

United Defense Tactical is a leading firearms training facility dedicated to empowering civilians with the skills and knowledge to effectively defend themselves in real-world scenarios. Our state-of-the-art facility offers comprehensive training programs, cutting-edge equipment, and a commitment to excellence in customer service.

Our San Antonio facility is built to set the standard for safety, professionalism, and performance.

Mission: Empowerment through tactical training.

Core Values

Serve selflessly with the highest integrity

Show up with positivity, high energy, and excitement

Operate like world-class in everything you do

Be organized. Be clean. Be prepared

Keep calm and respect others

Educate & Execute—but above all, EMPOWER

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to United Defense Tactical Corporate.