Benefits:

Cell Phone Coverage

Gas Coverage

Flexible schedule

Training & development

Job Summary:

Floor Coverings International General Manager is responsible for integrating the vision of the owner and hold accountability of the Team. This includes integration of all departments (Marketing, Sales, Finance, Production) to hit yearly targets that include Topline Revenue and Bottom Line Profit. The General Manager will work closely with the owner to follow the short and long term vision of Floor Coverings International in Vancouver and Portland. We will deliver a Best in Class customer service in the flooring space by developing and following systems and processes. General manager will be focused on growing and maintaining a culture through team development and training.

Supervises:

Sales manager

Operations manager

Showroom Manager/ Marketing Department

Bookkeeper

Skill Set:

Strong communication and interpersonal skills

Customer focused with an emphasis on sales and marketing

Able to work independently without supervision

Able to make reasonable decisions

Professional image and professional presentation skills

Strategic Thinker with attention to detail and process

Prove ability to manage KPI’s, Performance reports and operational goals

Coaching, Training, Development of employees.

Duties and Responsibilities

Make Decisions in accordance with company Vision and Values

Meet weekly with Team at L10 meetings and individual meetings

Sales:

Make sure sales team is on track and integrated with marketing and production

Ensure sales team delivers inspired sale process

Work with sales team to develop a strong merchandising strategy

Production:

Make sure production delivers on customer experience via inspired install

Make sure production team hits revenue target with healthy GM

Marketing:

Work marketing strategy to generate leads and appointments to meet revenue targets

Finance:

Manage all aspects of P&L to deliver profit numbers

Lead all departments to revenue targets

Manage key KPI’s (Leads, Appointments, Sales, NPS, Produced Revenue, GM sold, GM installed, Success Rate)

Handle Customer issues and work with owner to find best solution possible.

Generate Budgets, Analyze Financial reports, and manage P&L statement

Be available to meet with owner as needed

Practice continuous improvement via training, learning and following best practices.

Learn and understand flooring industry but Lead FCI to the forefront of customer experience.

Create new systems and process to improve our efficiencies.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.