GF Hotels & Resorts and the Hilton Garden Inn Cleveland East/Mayfield are hiring a Hotel General Manager. Do you flourish in a fast-paced atmosphere where you can demonstrate your leadership abilities? If this is the case, we have an excellent opportunity for you as our next general manager. Our busy hotel requires a creative thinker who can introduce new ideas to increase revenue and establish customer relationships to encourage repeat business. You will not only lead our team, but you will also need to provide the best service to our guests. Day-to-day duties will involve hiring new employees, training them, managing all hotel departments, and guaranteeing outstanding guest satisfaction. Our ideal candidate has 5 or more years of experience leading a hotel or hospitality team and is dedicated to providing our customers with a 5-star experience. Apply now if you're ready for a new challenge! Responsibilities: • Design a budget that guarantees customer satisfaction and quality of services while keeping expenses controlled and profit margins maximized • Empower hotel staff to excel in superior guest service to drive financial success through strong leadership and creative operational strategies • Enhance the hotel's reputation for quality by inspecting the cleanliness and upkeep of the rooms, public areas, and surrounding grounds • Spearhead and develop an effective marketing strategy to promote the hotel services and other offerings • Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them Qualifications: • Must have superb communication skills, organizational skills, and problem-solving skills • Proven customer service experience as a manager; strong guest-focused mentality • High school diploma or equivalent GED; degree in hospitality or related field of study preferred • You must have 5 or more years of experience working in the hospitality field • You must have previous experience in a manager role overseeing a team, preferably in a hospitality role

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