Do you want to work somewhere you can make a difference? Are you looking for a great gig where the work is actually fun? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!
We change lives. We help children reach their goals. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
We are seeking a General Manager for our current location with an estimated start date of April 14, 2026
Benefits:
Paid time off
Eligible to earn a bonus of up to 10% of salary per quarter based on key performance indicators
Paid training
Discount program
Valuable work experience
Increased social opportunities
Future references/referrals
Special Skills:
Excellent written and verbal communication
Creative management techniques
Strong organizational skills
Strong leadership skills
Strong administrative skills
Strong customer service skills
Strong computer skills
Requirements:
Ability to work with children
3-5 years of management experience
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
Job Title: General Manager
Reports to: Owner
FLSA Status: Exempt
Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, customer service, retail and vending department, private party operations, workplace employee activities amongst other duties.
Duties and Responsibilities:
Administration/Organization
Strong organizational skills and the ability to effectively manage multiple situations at once
Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures
Communicate and implement company policies and procedures to employees of GSS
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
Responsible for training, recruitment and hiring of the highest possible caliber of staff
Leadership/Motivation
Serve as a role model for employees
Communicates effectively by holding weekly meetings with management team
Oversee, support, direct and develop staff of 30-60 employees
Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction
Initiates and oversees workplace culture and employee interaction. Maintain a high level of employee satisfaction
Sales and Revenue Management
Demonstrates the ability to lead, motivate and manage the sales team
Achieve desired sales and enrollment targets by leading a team of actively engaged employees
Ensure the front desk sales staff has a high level of knowledge about our premier learn to swim lessons
Financial
Exhibit an understand of budgets and establish controls of expenses and purchasing supplies
Display an ability to keep expenses at or below budget
Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget
Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved
Schedules staff and manages payroll
Safety
Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP
Maintains current certifications and stays up-to-date professionally on the aquatics and management field
Maintains current required certifications for self and all staff
Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment
Operations
Trains and oversees all staff to provide superior swim instruction to the students of GSS and the highest level of customer service. Interacts with the staff on all issues related to class scheduling, student progress, customer service and employee performance and training
Support personnel related problems or difficulties by following company procedures and documentation
Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training
Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions
Must be available to work one weeknight shift and one weekend shift
Customer Service
Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to GSS families
Measurement Standards
Successful management of all enrollment and budgetary goals
Focuses on membership retention
Timely completion of assigned tasks and projects
Follow all policies and procedures in the employee handbook
Education/Experience: High school diploma or GED required. Bachelor’s degree in business administration, communications or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred.
Certificates and Licenses: Lifeguard, CPR, First Aid, AED and Certified Pool Operator certifications required. Lifeguard Instructor certification highly encouraged.
Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.