Position Overview

The General Manager is responsible for effectively managing all facets of the gym, including, but not limited to hiring, training, development of team members and overall gym operations. Including delivering excellent customer service to our members while role-modeling the organization's values and culture.

We Offer

Full Access Gym Membership

Employee discounts and perks

Fitness-minded workplace culture

401k

Health, Dental, and Vision

PTO with increases by term

Responsibilities

Deliver exceptional gym member experience

Provide and maintain the highest level of customer service to our members

Provide effective decision-making regarding customer service issues to provide a positive member experience

Manages member feedback of gym

Hire, train and schedule all gym-level staff

Full responsibility of the front desk staff schedule

Trains and develops front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding

Manage and evaluate the performance of all gym team members

Oversees team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order

Effectively manages the operations of the gym, including managing gym-controllable inventory and assets

Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence; making posts and creating content.

Understands budgeting, inventory, payroll, labor management, and facilities maintenance

Have business acumen that includes an understanding of the competitive landscape and community around the gym

Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness

Qualifications

Experience directly managing a team of 8+

Fitness industry experience preferred

Promotionally-oriented and have the ability to direct sales through company required outreach programs

Strong customer service orientation with proven results

Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance

Excellent verbal and written communication skills

Open, participative leadership style and drive for excellence

Strong work ethic, integrity, and professional demeanor

Requirements

Must be fitness minded to help support the growth of the gym and gym community

Must be willing to work occasional weekends, evenings, morning, and nights as needed.

Availability to cover shifts as needed.

Must have reliable transportation and reside in the local area, within reason.

Full Time