Benefits:

Career Advancement Opportunities

Company Laptop

Competitive salary

Flexible schedule

401(k)

Bonus based on performance

Company car

Free uniforms

Paid time off

Stock options plan

Training & development

About the Role

We’re looking for a licensed General Manager to lead a growing residential and light commercial HVAC business based out of Norwalk, CT. This is a hands-on leadership role responsible for daily operations, financial performance, and team success. The GM runs the business like an owner — driving results, building culture, and ensuring every customer experience meets the highest standards.

Note: An active Connecticut S1 HVAC license is required for this position

What You’ll Do

· Own the P&L: Hit revenue, gross margin, and profitability goals

· Run operations: Oversee dispatch, scheduling, inventory, and fleet management. Improve systems and eliminate bottlenecks

· Lead the team: Recruit, train, and motivate technicians and office staff; hold everyone accountable to results and standards

· Deliver excellence: Ensure jobs are completed safely, efficiently, and at the quality customers expect.

· Track performance: Monitor KPIs like booked calls, conversion rate, average ticket, technician efficiency, and customer satisfaction

· Partner with ownership: Report on results, forecast performance, and develop growth plans.

· Promote the brand: Represent the business in the community with professionalism and integrity. Build customer loyalty and referrals

Who You Are

· Active Connecticut S1 HVAC Contractor License preferred

· 8+ years of experience in residential HVAC, plumbing, or other home services

· 5+ years managing people, operations, and budgets

· Proven track record of hitting revenue and margin goals

· Comfortable leading both field and office teams

· Strong problem-solver who thrives on accountability and continuous improvement

· Tech-savvy (ServiceTitan or similar software experience a plus)

· EPA certification and bachelor’s degree or equivalent experience preferred

Why Join Us

· Freedom to run the business with the support of a national franchise system

· Competitive pay with meaningful performance bonuses

· Growth potential as the business expands to new territories

· Collaborative, owner-backed environment — no corporate bureaucracy

Schedule

Full-time; may include occasional evening/weekend coverage during peak periods

If you require reasonable accommodation to complete a job application, a job interview, or to otherwise participate in the hiring process. This job search function is performed on behalf of Brand, Location #, and Geography Location an independently owned and operated company, and not Franchisor, HorsePower Brands. Franchisor, HorsePower Brands, and its affiliates, including HPB Recruitment LLC, is an independent contractor of Brand, Location #, and Geography Location and does not have any authority to bind, commit, direct, or otherwise control Brand, Location #, and Geography Location. Neither HorsePower Brands and its affiliates, including HPB Recruitment LLC nor Brand, Location #, and Geography Location shall be deemed a joint employer of the other’s employees, and nothing in this Agreement shall be deemed or construed to create a joint venture, partnership, fiduciary or agency relationship between the Parties for any purpose. Brand, Location #, and Geography Location  employees shall not be deemed “employees” or “leased” employees of HorsePower Brands for any purpose, in law or equity. Applicant acknowledges, understands, and agrees that Applicant is applying for an employment position of Brand, Location #, and Geography Location and not HorsePower Brands or its affiliates, and that if hired, the Applicant shall be an employee of Brand, Location #, and Geography Location and not HorsePower Brands or its affiliates. Applicant acknowledges, understands, and agrees that any claims, disputes, causes of action, of any kind, in contract or tort, at law or equity, related to the employment of the Applicant by Brand, Location #, and Geography Location, shall be made against Brand, Location #, and Geography Location, and not HorsePower Brands or its affiliates.