Benefits:

Health Reimbursement Insurance

Simple IRA plan with company match

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job Title: General Manager

Location: Oak Barrel Public House – Milwaukee, WI (near Fiserv forum)

Job Type: Full-Time | Salaried

ABOUT US

Cream City Concepts is Milwaukee’s premier hospitality group, known for creating engaging entertainment spaces, serving excellent food and drinks, and offering cozy Airbnb accommodations. Our portfolio includes popular destinations like Who's on Third, Who’s on Layton, Oak Barrel Public House, Cream City Concepts Catering, and Third Street Properties. As we continue to grow, we are looking for experienced leaders who are passionate about hospitality and ready to take the next step with a company that values excellence, teamwork, and innovation.

ABOUT THE ROLE

Cream City Concepts is actively seeking an experienced and professional General Manager to lead one of our expanding restaurant and bar locations, Oak Barrel Public House. As we continue to grow, we are looking for a hands-on leader who is passionate about hospitality and committed to operational excellence.

We are seeking a hands-on, dynamic leader with proven experience in managing high-volume bar and restaurant operations. The ideal candidate thrives in a fast-paced environment, isn't afraid to get their hands dirty, and leads by example. This individual must be comfortable stepping into any role—front or back of house—and should take full ownership of the restaurant’s operations, performance and long-term success. You’ll be responsible for managing costs, leading a dynamic team, and fostering a culture of accountability, growth, and exceptional guest experiences.

KEY RESPONSIBILITIES

Recruit, train, and supervise a diverse team of employees, including hiring, scheduling, and performance management.

Foster a positive work environment, promote teamwork, and motivate staff to deliver excellent customer service.

Provide coaching and mentorship to team members, ensuring their professional growth and development.

Conduct regular staff meetings to communicate goals, policies, and operational updates.

Oversee day-to-day operations, both front of house (FOH) and back of house (BOH) to ensure smooth functioning of the restaurant.

Develop and enforce standard operating procedures (SOPs) for various areas, including front-of-house, back-of-house, and customer service.

Maintain a clean, safe, and welcoming environment for both employees and guests.

Monitor inventory levels, track food costs, and implement cost-control measures to maximize profitability.

Collaborate with the kitchen staff to ensure timely food preparation and quality control.

Maintain a strong focus on providing exceptional customer service and ensure guest satisfaction.

Handle customer feedback, complaints, and resolve any issues promptly and professionally. Train in de-escalation.

Regularly interact with guests, build relationships, and address their needs and concerns.

Implement strategies to enhance the overall dining experience and promote repeat business.

Develop and manage the restaurant's budget, including revenue forecasts, cost analysis, and expense control.

Monitor financial performance, review financial statements, and implement strategies to improve profitability.

Analyze sales trends, customer preferences, and market conditions to identify opportunities for growth.

Implement effective pricing strategies and promotions to increase revenue.

Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.

Conduct regular inspections to maintain cleanliness and hygiene throughout the restaurant.

Train staff on proper safety procedures and maintain documentation for health inspections.

Effectively manage labor and food costs, while maintaining high-quality service and standards.

Handle light payroll responsibilities, scheduling, office administration, and basic maintenance follow-ups.

Delegate and supervise daily tasks, ensuring team efficiency and guest satisfaction.

Lead, coach, and develop the leadership team with a focus on accountability, communication, and growth.

Foster a positive work culture through strong decision-making, mentorship, and care.

Uphold and model company values, service standards, and a strong work ethic.

QUALIFICATIONS

3+ years of general management experience in a high-volume restaurant and/or bar environment or in a similar leadership role within the restaurant industry.

Strong understanding of both FOH and BOH operations.

Track record of successfully managing teams, controlling costs, and driving results.

A natural leader who can inspire, coach, and hold others accountable.

Excellent customer service, problem-solving, and organizational skills.

Familiarity with restaurant financials, including cost control and labor management.

Outstanding communication and interpersonal skills.

Attention to detail and ability to multitask in a fast-paced environment.

Knowledge of health and safety regulations and compliance standards.

A true team player who can jump into any role as needed and drive performance by example.

A problem-solver who takes initiative and ownership of challenges and outcomes.

A desire to grow with Cream City Concepts and take on increasing responsibility over time.

Strong business acumen and attention to operational detail.

Comfortable with technology (POS systems, scheduling/payroll tools, etc.).

Passionate about hospitality, community engagement, and company growth.

Qualified candidates must be legally authorized to work in the United States.

JOB REQUIREMENTS

Full time

Flexibility to work evenings, weekends, and holidays

BENEFITS AND PERKS

In addition to salary, we offer a full suite of benefits to our management team, including paid vacation, simple IRA plan with company match, cell phone plan, free employee meals, and health insurance reimbursement.

EQUAL OPPORTUNITY EMPLOYER

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice as assigned by the Manager. The job description does not constitute a contract of employment, and the position remains at-will. Other duties, responsibilities and activities may change or be assigned at any time with or without notice as assigned by the Manager. The job description does not constitute a contract of employment, and the position remains at-will.