Northgate Hospitality Partners is seeking an experienced and hands-on General Manager to oversee daily operations for a select-service hospitality property in North Central Florida. We are looking for a strong operational leader with proven experience in hotel management, team leadership, guest satisfaction, revenue performance, and staff accountability. This position requires an organized, service-driven professional who can lead by example, improve operational efficiency, maintain brand standards, and foster a positive guest and employee experience. Must be local to Ocala, Florida/surrounding area Responsibilities: Operations Management • Oversee all daily hotel operations, including Front Desk, Housekeeping, Maintenance, Breakfast, and Night Audit • Ensure property cleanliness, safety, maintenance, and presentation standards are consistently maintained • Conduct daily property walkthroughs and room inspections • Maintain compliance with company policies, brand standards, and safety procedures • Monitor guest service performance and resolve escalated guest concerns professionally Revenue Management & Financial Oversight • Monitor occupancy, ADR, RevPAR, labor costs, and departmental expenses • Adjust rates and availability based on market demand and local events • Review OTA extranets and ensure rates, photos, and inventory remain accurate • Analyze financial reports, forecasts, payroll, and operational spending • Maintain proper inventory controls for linens, guest supplies, breakfast items, and sundry/market products • Ensure accurate recordkeeping, receipt tracking, and purchasing procedures Leadership & Team Development • Recruit, hire, onboard, train, coach, and, if necessary, terminate staff • Maintain employee records, schedules, attendance tracking, and performance documentation • Hold regular staff meetings and daily department huddles • Create accountability systems and performance expectations for all departments • Foster a positive, professional, and team-oriented culture • Cross-train staff to improve operational flexibility and service consistency Guest Experience & Reputation Management • Monitor and respond to guest feedback, online reviews, and service recovery issues promptly • Maintain high guest satisfaction scores across all platforms • Ensure staff deliver consistent and professional guest interactions • Implement improvements based on recurring guest feedback trends Sales & Business Development • Identify opportunities to increase occupancy and revenue • Track local events and market trends to maximize demand • Support guest retention initiatives and repeat business strategies • Build relationships within the local community and business market Qualifications: • Minimum 5+ years of hotel management or hospitality leadership experience • Strong knowledge of hotel operations, personnel, scheduling, and guest service • Experience with budgeting, forecasting, labor management, and revenue strategy • Ability to lead multiple departments in a fast-paced environment • Experience with OTA platforms, reputation management systems, and hotel PMS systems preferred • Strong communication, organizational, and problem-solving skills • Proven ability to motivate teams and hold staff accountable Preferred Experience • Select-service or limited-service hotel experience • Brand/franchise hotel experience preferred • Experience improving operational efficiency and guest satisfaction scores • Revenue management and forecasting experience strongly preferred Qualified candidates should submit a resume detailing hotel operations and leadership experience. Compensation: $75,000 yearly

• Operations Management • Oversee all daily hotel operations, including Front Desk, Housekeeping, Maintenance, Breakfast, and Night Audit • Ensure property cleanliness, safety, maintenance, and presentation standards are consistently maintained • Conduct daily property walkthroughs and room inspections • Maintain compliance with company policies, brand standards, and safety procedures • Monitor guest service performance and resolve escalated guest concerns professionallyRevenue Management & Financial Oversight • Monitor occupancy, ADR, RevPAR, labor costs, and departmental expenses • Adjust rates and availability based on market demand and local events • Review OTA extranets and ensure rates, photos, and inventory remain accurate • Analyze financial reports, forecasts, payroll, and operational spending • Maintain proper inventory controls for linens, guest supplies, breakfast items, and sundry/market products • Ensure accurate recordkeeping, receipt tracking, and purchasing proceduresLeadership & Team Development • Recruit, hire, onboard, train, coach, and, if necessary, terminate staff • Maintain employee records, schedules, attendance tracking, and performance documentation • Hold regular staff meetings and daily department huddles • Create accountability systems and performance expectations for all departments • Foster a positive, professional, and team-oriented culture • Cross-train staff to improve operational flexibility and service consistencyGuest Experience & Reputation Management • Monitor and respond to guest feedback, online reviews, and service recovery issues promptly • Maintain high guest satisfaction scores across all platforms • Ensure staff deliver consistent and professional guest interactions • Implement improvements based on recurring guest feedback trendsSales & Business Development • Identify opportunities to increase occupancy and revenue • Track local events and market trends to maximize demand • Support guest retention initiatives and repeat business strategies • Build relationships within the local community and business market