Benefits:

Bonus based on performance

Employee discounts

Paid time off

Training & development

Position Overview

The General Manager (GM) is responsible for the overall leadership, operational excellence, financial performance, and guest satisfaction of Holiday Inn Brookfield. This role ensures the hotel operates in full alignment with IHG brand standards while driving revenue growth, cost control, team development, and exceptional guest experiences.

Please note: The hotel restaurant is leased to an independent operator. The General Manager does not oversee daily restaurant operations, staffing, or financial performance of the restaurant. However, the GM will maintain professional coordination and communication with the restaurant tenant to support seamless guest experience and property standards.

Key Responsibilities

Operational Leadership

Provide strategic and hands-on leadership for all hotel departments including Front Office, Housekeeping, Maintenance, Sales, and Administration.

Ensure consistent delivery of high-quality guest service in line with IHG standards and brand initiatives.

Monitor overall property condition, cleanliness, and maintenance standards to uphold brand compliance.

Conduct regular property inspections and implement corrective action plans when necessary.

Financial & Revenue Management

Prepare and manage the annual operating budget and forecast.

Monitor daily, weekly, and monthly financial performance metrics including ADR, RevPAR, occupancy, and GOP.

Implement cost control strategies while maintaining service quality.

Collaborate with ownership and revenue management partners to optimize pricing and distribution strategies.

Guest Experience & Reputation Management

Lead efforts to drive guest satisfaction scores across all platforms including IHG reviews and third-party sites.

Respond to guest feedback, complaints, and service recovery situations in a timely and professional manner.

Develop a culture of hospitality that prioritizes guest loyalty and repeat business.

Team Leadership & Human Resources

Recruit, train, mentor, and retain a high-performing leadership team and staff.

Foster a positive, accountable, and guest-focused work environment.

Conduct performance evaluations, coaching sessions, and disciplinary actions as needed.

Ensure compliance with all labor laws, safety regulations, and company policies.

Sales & Community Engagement

Support local sales initiatives and corporate partnerships to drive occupancy and group business.

Build and maintain strong relationships with local businesses, community organizations, and tourism partners.

Represent the hotel professionally in the local market.

Vendor & Property Management

Oversee supplier relationships, service contracts, and procurement for hotel operations.

Coordinate with the leased restaurant operator to ensure:

Brand-aligned guest experience

Consistent operating hours communication

Common area cleanliness and maintenance standards

Smooth guest referrals and cross-promotion

Qualifications & Experience

Minimum 3–5 years of General Manager or senior hotel leadership experience in a branded hotel environment.

Prior experience with IHG brands preferred.

Strong knowledge of hotel financials, P&L management, and revenue optimization.

Proven leadership and team development skills.

Excellent communication, problem-solving, and decision-making abilities.

Proficiency in hotel property management systems (PMS) and reporting tools.

Core Competencies

Strategic Leadership

Guest Service Excellence

Financial Acumen

Team Building & Talent Development

Operational Efficiency

Compliance & Risk Management

Work Environment & Expectations

On-site leadership role with flexible hours including evenings, weekends, and holidays as required.

Ability to respond to operational needs and emergencies as necessary.

Commitment to maintaining high standards of service and professionalism at all times.

What We Offer

Competitive salary based on experience

Performance-based bonuses

Growth opportunities within a growing hotel portfolio

Supportive ownership and management structure

Holiday Inn Brookfield is committed to providing exceptional hospitality and fostering a professional, respectful, and inclusive workplace.