Benefits:

Competitive salary

Employee discounts

Paid time off

About Melty Melty does grilled cheese in a whole new way. We’re all about crave-worthy melts, great vibes, and unforgettable guest experiences. We’re looking for a dynamic, people-focused General Manager to lead our team, run day-to-day operations, and bring the Melty experience to life in a fun, fast-paced environment.

Position Summary

The General Manager (GM) is responsible for overseeing all aspects of restaurant operations, including guest experience, team leadership, financial performance, and operational excellence. This role requires strong leadership, clear communication, attention to detail, and the ability to execute company standards with minimal oversight. The GM leads by example and ensures all team members consistently meet performance and service expectations.

Growth Opportunity

This role is a key leadership position within a growing brand

High-performing General Managers will be considered for expanded multi-unit oversight, training roles, or operations leadership as Melty continues to grow

Opportunity to help shape systems, culture, and future locations

Compensation

Competitive base salary based on experience

Performance-based bonus tied to sales, labor, food cost and Guest Satisfaction results

Benefits may include PTO, meals, growth incentives, and leadership development support

Bi-Weekly Gas Allowance

Scope of Responsibility

Oversees 1 Melty locations with approximately 8 – 12 employees per location

Accountable for sales performance, labor, food cost, and guest satisfaction across both units

Supported by Ownership and Operations with established systems, training and brand standards

This Role Is a Great Fit If You:

Thrive in fast-paced, hands-on restaurant environments

Enjoy developing leaders and being present in the business

Are comfortable balancing multiple locations and priorities

Take ownership and lead with accountability

Guest Experience & Brand Standards

Deliver a consistently high-quality food and guest experience that drives total guest satisfaction

Address guest feedback promptly and professionally, resolving concerns before they escalate

Ensure the restaurant consistently meets or exceeds company standards for quality, service, and cleanliness

Effectively manage labor to meet budget goals while maintaining service excellence

Team Leadership, Training & Development

Coach, evaluate, and hold team members accountable using clearly communicated performance standards

Develop high-potential employees and prepare them for advancement

Build and maintain a strong leadership pipeline, including shift leaders and assistant managers

Business & Financial Management

Drive profitability through effective cost control, labor management, and operational execution

Oversee inventory ordering, invoice management, inventory counts, and data entry

Create and manage weekly staffing schedules and adjust labor as business needs change

Compliance, Safety & Ethics

Ensure all business practices comply with company policies and federal, state, and local laws

Maintain food safety, sanitation, and health standards

Ensure the safety and security of guests, team members, cash, and company assets

Education

High school diploma or equivalent required

College degree preferred

Experience

3–5 years of management experience, preferably in restaurant, quick-service, or fast-casual environments

Skills & Abilities

Strong leadership, communication, and organizational skills

Ability to communicate effectively with guests and team members

Bilingual skills strongly preferred

Certifications

Food Handler’s Permit (required or ability to obtain)

ServSafe® certification (required or willingness to obtain)

Transportation & Availability

Reliable transportation, valid driver’s license, and proof of insurance

Must have a phone for team communication

Accessible as needed to support restaurant operations; maintains an open-door policy

Schedule Requirements

Ability to work a minimum of 50 hours per week

Flexible availability, including nights, weekends, and holidays as required

Locations operate within Mall hours, including nights and weekends

Ready to Lead? If you’re an experienced restaurant leader ready to take ownership of two locations and grow with an exciting brand, we’d love to meet you.