General Manager

R

RCS Hospitality Group

General Manager

Roaring Gap, NC
Full Time
Paid
  • Responsibilities

    High Meadows Golf & Country Club, a warm and welcoming private club nestled in the Blue Ridge Mountains of North Carolina, is seeking an experienced, strategic, and hands-on General Manager (GM) to lead all club operations and deliver an exceptional member experience.

    This is a unique chance for a hospitality leader to live and work in one of the most beautiful regions of the country while making a lasting impact on a warm, close-knit club community. The ideal candidate is a visible, approachable leader with strong financial skills, F&B expertise, and a genuine passion for people and the environment.

    WHY HIGH MEADOWS?

    Nestled in the heart of Roaring Gap, High Meadows Golf & Country Club offers a sanctuary where nature, recreation, and hospitality intersect. Designed by George Cobb, the Club’s 18-hole golf course offers breathtaking mountain views and a rewarding challenge. In 2024, the North Carolina Golf Panel ranked the golf course \#70 in North Carolina. Members enjoy activities such as tennis, pickleball, fitness, fishing, a walking trail, a pool, and seasonal social events that bring the community together.

    Roaring Gap is a warm and welcoming, scenic community offering a peaceful lifestyle rich with outdoor adventures, charming towns, and a slower pace that draws in those seeking balance and connection.

    POSITION OVERVIEW

    The General Manager is responsible for leading all club operations in alignment with the strategic goals established by the Board of Directors. The GM must be comfortable setting direction and rolling up their sleeves, inspiring a service-minded culture, and ensuring operational excellence across departments.

    This is the right opportunity for a leader who is:

    • Committed to being visible, present, and engaged with both members and staff.
    • A confident communicator who builds trust and earns respect.
    • Forward-thinking and grounded in hospitality best practices.
    • Experienced in private clubs, especially in mountain or resort-style settings.

    KEY RESPONSIBILITIES

    • Oversee and direct all day-to-day operations of the Club.
    • Strategic Management: Must be a strategic thinker and realistic visionary who can contribute meaningfully to the development of the Club’s upcoming strategic plan and inspire members to embrace and support the long-term vision established by the Board of Directors.
    • Operational Excellence: Develop operating policies and procedures, oversee budget implementation, and ensure high-quality products and services, aiming for maximum member and guest satisfaction.
    • Leadership: Supervise a diverse team of senior staff.
    • Financial Oversight: Manage the Club's financial operations, including budget monitoring, cash flow management, and financial planning in consultation with the Controller.
    • Governance Partnership: Serve as a trusted advisor to the Board of Directors, providing guidance on governance best practices, policy development, and long-term planning. Prepare reports, support board and committee meetings, and ensure that decisions are implemented effectively throughout the organization.
    • Member Relations: Develop and maintain positive relationships with members and guests, ensuring their needs and expectations are met or exceeded.
    • Membership Development: Create and implement strategies that drive membership growth and retention. Leverage member referrals, community engagement, and consistent hospitality to attract new members while strengthening the existing member experience.
    • Regulatory Compliance: Ensure the Club operates in accordance with all applicable laws and regulations.
    • Facility Management: Oversee the maintenance and enhancement of the Club's physical assets and facilities.
    • Community Engagement: Represent the Club in the community, enhancing its prestige and fulfilling its public obligations.

    JOB SUMMARY: ESSENTIAL FUNCTIONS

    • Implements general policies established by the board of directors; directs their administration and execution.
    • As a partner with the board of directors to advance the Club’s mission, the GM discusses issues facing the Club with the board and identifies actual or anticipated roadblocks to the Club’s success.
    • Informs the Board of Directors of trends, changing circumstances, and unexpected occurrences that could result in changes to the strategic plan.
    • Develop and execute successful membership recruitment and retention strategies. Assists in recruiting new club memberships and retaining existing club members.
    • Coordinates the marketing and member-relations programs to promote the Club’s services and facilities to present and potential members.
    • Reports member infractions to the Board President for necessary action. Monitors long- and short-term objectives and financial reports and, in consultation with the Controller, prepares a financial plan for the Club.
    • Manages club cash flow and establishes controls to safeguard funds.
    • Sets the standard for effective management and demonstrates a concern for the supervision and development of the staff.
    • Plans, develops, and approves specific operational policies, programs, procedures, methods, rules, and regulations in concert with general policies.
    • In conjunction with the Human Resources Director and department supervisors, establishes employee rules and regulations, work schedules, internal controls, and a performance appraisal system.
    • Coordinates the development of the Club’s long-range and annual (business) plans to advance its mission.
    • Develops, maintains, and administers a sound organizational plan and initiates improvements as necessary.
    • Implements the personnel policy and monitors policies relating to personnel actions and training and professional development programs.
    • Coordinates development of operating, cash, and capital budgets according to the applicable budget calendars; monitors monthly budget and other financial statements; takes effective corrective action as required; approves vouchers before payment; prepares and makes financial reports to the board of directors.
    • Coordinates and serves as an ex-officio member of appropriate club committees.
    • Welcomes new club members; “meets and greets” all club members as practically possible during their visits to the Club. Develops ongoing dialogue and rapport with members through recognition, communication, and follow-through.
    • Provides advice and recommendations to the Club’s President and committees about construction, alterations, maintenance, materials, supplies, equipment, and services not provided in approved plans or budgets.
    • Consistently assures that the Club is operated in accordance with all applicable local, state, and federal laws.
    • Oversees the care and maintenance of all the Club’s physical assets and facilities.
    • Ensures the highest standards for food, beverage, sports and recreation, entertainment, and other club services.
    • Establishes and monitors compliance with purchasing policies and procedures; reviews and approves purchasing procedures and requirements.
    • Reviews and initiates programs to provide members with various popular events.
    • Works with subordinate department heads to schedule, supervise, and direct the work of all club employees; confers with them about personnel-related matters, including compensation, job changes, and performance evaluation.
    • Convenes and presides over meetings with department managers and conducts regular full-staff meetings.
    • Attends meetings of the Club’s executive committee and board of directors.
    • Participates in selected community activities to enhance the Club's prestige and broadens the scope of the Club’s operation by fulfilling the Club's public obligations as a participating community member.
    • Properly manages all aspects of the Club’s activities to ensure and maintain the quality of products and services provided by the Club.
    • Serves as liaison between all management staff and the board.
    • Coordinates inter- and intra-committee activities.
    • Writes policy and rule directives or approves those written by department heads.
    • Has ultimate authority over inter-departmental matters and implements policies concerning employee-employer relations.
    • Develops, maintains, and disseminates a basic management philosophy to guide all club personnel toward optimal operating results, employee morale, and member satisfaction.
    • Prepares reports and other support material for committee and board use.
    • Negotiates and recommends board approval for contracts.
    • Provides for and manages the use of the Club’s equipment, space, and materials.
    • Establishes and approves workloads, work methods, and performance standards.
    • Maintains relations with police, fire, liquor control board, health department, and other governmental agencies.
    • Directs purchasing, receiving, storing, issuing, preparing, and controlling all products, supplies, and equipment.
    • Ensures proper cleanliness and sanitation of all club facilities and environments.
    • Performs competitive analyses on clubs and other businesses, providing member alternatives through personal observations and historical reports.
    • Oversees risk management programs to ensure adequate safety measures to protect members, employees, and club assets.
    • Promptly and in person, handles emergencies such as fires, accidents, and breaches of security or house rules. Emphasizes prevention through training, inspection, and preventive enforcement.
    • Secures and protects the Club’s assets, including intellectual property and brand equity, and enhances brand equity.
    • Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings.
    • Gives direction to and works closely with vendors, outside contractors, firms, and individuals providing services to the Club.
    • Directs the writing and publishing of the Club newsletter and plans for intra-club public relations.
    • Maintains relations with local, state, and national associations that promote the game of golf.
    • Provides for the Club's security, environment, and members’ belongings.
    • Adheres to established Board of Directors’ media policies.
    • Performs other duties and functions as the Board of Directors may direct, consistent with this job description.

    ESSENTIAL QUALIFICATIONS

    • A bachelor’s degree in hospitality management or a related field from a four-year college or university is preferred.
    • 5+ years in a private club leadership role, ideally as a General Manager, Assistant General Manager, or Clubhouse Manager.
    • Proven track record of managing complex capital projects and working with volunteer committees.
    • Certified Club Manager (CCM) designation is highly desirable.
    • Current member of the Club Management Association of America (CMAA).
    • A sincere desire to live and lead in a mountain community.

    REPORTS STRUCTURE

    • The General Manager reports to the Club President and Board of Directors and leads a strong team, including
    • Golf Course Superintendent
    • Head Golf Professional
    • Executive Chef
    • Controller/HR
    • Membership & Events Manager
    • Bar & Dining Room Manager
    • Roads & Facilities Manager
    • Grille Manager
    • Administrative Assistant

    COMPENSATION & BENEFITS

    • Salary Range: $150,000-$165,000 annually, commensurate with experience.
    • Bonus Potential: Performance-Based
    • Relocation/transition housing assistance
    • Benefits:
    • Retirement Plan
    • Medical, dental, and vision Insurance
    • Life and long-term disability insurance
    • Vacation, holiday pay, and paid time off

    CLUB DETAILS

    • $2.1M Total Gross Revenues
    • $1.8M Dues Revenue
    • $540K Total F&B Revenue
    • 20 Full-Time, 22 Part-Time Employees
    • Amenities: golf, dining, tennis, pickleball, fitness center, outdoor pool, walking trail, stocked fishing pond
    • 9 Board of Directors
    • 10 Standing Committees: Finance; Personnel, Bylaws, & Policy; Golf & Athletics; Greens; Building, Grounds, Roads & Security; Food & Beverage; Membership; Social; Architectural Review Committee
    • Website: https://www.highmeadowscountryclub.com/
  • Compensation
    $150,000-$165,000 per year