We are seeking a passionate and experienced General Manager to lead Rancho Caymus Inn, a one-of-a-kind boutique property in the heart of Napa Valley. This role offers the opportunity to shape the guest experience, inspire a dedicated team, and uphold the inn’s tradition of excellence, all while guiding its continued success. The ideal candidate will bring a genuine passion for hospitality, a commitment to exceptional service, and the ability to foster meaningful local partnerships. Alongside these qualities, they will also demonstrate strong business management skills—ensuring profitability, maintaining high standards of performance, and preserving the unique character of both the inn and the Rancho Caymus brand. Responsibilities: • Lead, mentor, and develop a diverse team while promoting internal talent and career growth. • Ensure guest satisfaction goals are consistently achieved through service excellence. • Create and support property-level initiatives and foster local partnerships to contribute to long-term success. • Oversee departmental budgets and expenses with accountability for financial performance. • Use data and reporting to build business plans, track progress, and drive improvements. Qualifications: • Proven background in guest- or customer-facing industries with a strong record of delivering high levels of satisfaction and service. • Demonstrated leadership experience managing teams of 10+ and developing direct reports. • Experience managing departmental budgets, cost control, and performance against key metrics. • Comfortable using reports and data to create business plans and guide decision-making. • History of contributing to new initiatives, pilot programs, or task force assignments. • Commitment to professional growth, continuous learning, and mentorship. Compensation: $115,000 - $145,000 yearly
• Lead, mentor, and develop a diverse team while promoting internal talent and career growth. • Ensure guest satisfaction goals are consistently achieved through service excellence. • Create and support property-level initiatives and foster local partnerships to contribute to long-term success. • Oversee departmental budgets and expenses with accountability for financial performance. • Use data and reporting to build business plans, track progress, and drive improvements. • Maintain clear communication across the team through meetings, agendas, and updates.