Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

We are seeking a dynamic and experienced General Manager to lead daily operations, drive financial performance, and support continued growth across our organization. The ideal candidate is a strong leader who brings hands-on operational oversight, financial acumen, and a proven ability to mentor teams and build strong relationships with clients.

Key Responsibilities

Financial Management

· Monitor and control labor, overtime, and project-related costs to meet budget targets.

· Ensure accurate job costing, invoicing, billing, and documentation.

· Oversee accounts receivable, collections, and overall budget adherence.

Revenue Growth & Oversight

· Increase revenue through growth in job volume, scope, and client satisfaction.

· Participate in and support large-loss projects to ensure readiness and execution quality.

· Ensure compliance with billing procedures, carrier/TPA requirements, and industry standards.

· Support business development activities and foster positive client relationships.

Personnel Management

· Lead, mentor, and evaluate management and departmental teams.

· Approve payroll, bonuses, staffing changes, and team structure adjustments.

· Oversee recruiting, onboarding, training, and performance improvement processes.

· Ensure HR, safety, and workplace policies are consistently followed.

Operational Oversight

· Lead weekly leadership and departmental meetings to maintain alignment.

· Balance workloads and staffing to meet operational demands.

· Conduct regular job site visits to ensure quality, safety, and client satisfaction.

· Monitor equipment, fleet maintenance, and operational performance metrics.

Communication & Reporting

· Provide weekly operational and financial updates to ownership.

· Distribute meeting notes, follow-up items, and action plans across teams.

· Promptly escalate critical issues or risks.

Leadership & Culture

· Maintain daily visibility across teams, including morning meetings and work areas.

· Foster a culture of accountability, teamwork, and customer-first service.

· Recognize team achievements and reinforce company values.

· Represent the company brand professionally in all interactions.

· Assist with other job roles in the business, as needed.

Compliance & Risk Management

· Maintain regulatory, safety, and brand compliance across all operations.

· Ensure insurance requirements and risk controls are up-to-date and enforced.

· Lead by example in promoting and enforcing safety standards and expectations.

Qualifications

5+ years of management experience; industry experience preferred (construction, restoration, service-based business, or similar).

High school diploma or GED, Bachelor's degree level education highly preferred

IICRC certification (WRT and ASD, Master designation) highly preferred.

Strong financial and operational management skills.

Proven ability to lead teams, drive performance, and develop talent.

Excellent communication and problem-solving abilities.

Valid driver’s license and ability to travel locally for job site visits.

Skills/Physical Demands/Competencies

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)

Ability to repetitively push/pull/lift/carry objects

Ability to work with/around cleaning agents

The salary range is dependent upon experience. The compensation structure for this position consists of a base salary along with a bonus.

We look forward to receiving your resume through our job posting. While applying through our job posting is the best way to apply, you may also email your resume to sharvell@spfstaffing.com or contact our recruiter at 504-618-3683.

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All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.