Benefits:

Bonus based on performance

Competitive salary

Employee discounts

About the Position:

Scenthound is dedicated to helping dogs live healthier, happier, and longer lives through essential hygiene and wellness care. We enrich the connection between people and their dogs. We are looking for general manager for our new Scenthound location in Bountiful, UT. This is a great opportunity for someone looking to grow their managerial experience in an entrepreneurial environment.

Who We Are Looking For:

We are searching for a confident, personable manager who leads with integrity and honesty. Someone who understands the importance of ensuring every customer interaction is exceptional. A successful General Manager thinks like an owner and takes accountability for the results of the store. We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Requirements:

Management experience (leadership, hiring, team-building, delivering results)

Customer service experience

Sales experience - membership sales experience is a major plus (gym, massage, etc.)

Strength (able to lift up to 70 pounds) and stamina to stand for long periods of time

Must be comfortable around dogs of all types

Knowledge of the pet industry is a plus

Tasks:

Drive membership sales through health and wellness education

Maintain a knowledgeable team that prioritizes dog wellness and safety

Provide leadership, guidance, and mentorship for the Scenter employees

Drive employee development through leadership, training, and performance reviews

Uphold quality standards through hands-on participation, employee audits, and training

Promptly and accurately communicate information from upper management to your team

Identify when/where help is needed and provide assistance to keep Scenter on schedule

Create an environment conducive to teamwork, open communication, and Scenthound values

Manage client expectations; Resolve customer concerns

Ensure the safety of dogs and team members at all times

Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

Effective communication with team members and dog parents

Leadership, coaching, mentorship

Recruiting, hiring, and creating a happy and effective team

Problem-solving

Attention to detail

Time-management – ability to make an efficient schedule

Computer/ technology proficiency

Accountability; hold oneself and others to a high quality of services

Perks and Benefits:

Competitive salary plus performance bonuses

Significant growth potential

Merit-based pay increases

Complimentary service membership