Benefits:
An environment where diversity is celebrated
A positive, empathetic, and supportive team and company
Team member discounts
Aesthetically inspiring work environment
Career growth opportunities
Complimentary monthly massage
Competitive compensation + generous bonus potential
401(k)
Bonus based on performance
Company parties
Competitive salary
Free food & snacks
Free uniforms
Paid time off
Training & development
At The NOW Rancho Santa Margarita, we're more than a massage boutique—we're a place where our community comes to recharge, reconnect, and prioritize self-care. We are looking for an inspiring General Manager who is passionate about wellness, people development, and creating exceptional guest experiences.
As the leader of our Rancho Santa Margarita boutique, you will have the unique opportunity to shape the culture, develop a talented team, and drive the continued growth of a thriving location. This role is ideal for a leader who loves building relationships, mentoring others, and creating an environment where both guests and team members feel cared for and supported.
If you are energized by leading people, growing a business, and being an active part of your local community, we'd love to meet you.
Your Impact
As General Manager, you'll serve as the heartbeat of the boutique—setting the tone for the team, elevating the guest experience, and ensuring operational excellence every day.
Build and Inspire an Exceptional Team
Recruit, hire, train, and develop outstanding Experience Guides and Massage Therapists
Create a culture where team members feel valued, empowered, and motivated to succeed
Coach team members to achieve personal and professional growth
Lead with positivity, accountability, and authenticity
Create Unforgettable Guest Experiences
Ensure every guest feels welcomed, cared for, and appreciated from the moment they walk through our doors
Build lasting relationships with members and guests within the Rancho Santa Margarita community
Resolve guest concerns with empathy and professionalism
Uphold The NOW's elevated hospitality and service standards
Drive Growth and Boutique Success
Lead membership growth, guest retention, and retail performance
Analyze KPIs and develop strategies to exceed sales and operational goals
Manage labor, payroll, scheduling, inventory, and overall boutique profitability
Take ownership of the boutique's financial performance and long-term success
Be a Community Leader
Build relationships with local businesses, community organizations, and wellness partners
Represent The NOW at local events and networking opportunities
Help expand The NOW Rancho Santa Margarita's presence and reputation within South Orange County
Manage guest feedback and online reviews to maintain our exceptional reputation
What We're Looking For
2+ years of management or leadership experience
Experience leading teams in hospitality, wellness, fitness, spa, retail, or membership-based businesses
Strong sales and business acumen with a proven ability to drive revenue growth
Excellent communication, coaching, and people-development skills
Highly organized and capable of managing multiple priorities in a fast-paced environment
Passion for wellness, hospitality, and creating memorable experiences
Flexible schedule, including evenings and weekends
Why Rancho Santa Margarita?
Our boutique has become a trusted part of the local community, serving members and guests who value wellness, relaxation, and genuine human connection. This is an opportunity to lead an established location with a loyal guest base while continuing to grow its impact throughout the community.
Why The NOW?
Competitive salary plus bonus opportunities
401(k)
Monthly cell phone stipend
Complimentary monthly massage
Team member discounts
Professional development and advancement opportunities
Beautiful boutique environment designed to inspire
A supportive, people-first culture
Our Values
LIVE IN THE NOW Be present. Create meaningful moments.
KINDNESS IS MAGIC Lead with empathy and compassion.
CARE FOR THOSE WHO CARE FOR OTHERS Support and celebrate your team.
AUTHENTICITY ALWAYS Show up as your true self and encourage others to do the same.
If you're ready to lead a passionate team, make a meaningful impact in the Rancho Santa Margarita community, and grow your career with one of the most innovative brands in wellness, we invite you to apply.
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.