Benefits:
Fun and Exciting Work Environment
Culture & Community - engaging team events, monthly team recognition
401k, Roth IRA
Financial Security - competitive salary, incentive bonus structure
Generous Paid Time Off Policies
Work-Life Balance - Flexible working schedule
Paid Parental Leave
Health & Wellbeing - company sponsored health and vision insurance
Professional Development
Role Purpose: Overall, the purpose of a General Manager at Uptown Alley is to lead, manage, and grow the business while prioritizing the needs of customers, employees, and stakeholders to create a fun, safe, and enjoyable entertainment experience for families and guests.
Key Responsibilities:
Strategic and Financial Management
Financial Planning and Budgeting
Cost Control and Expense Management
Revenue Optimization
Financial Analysis and Reporting
Operational Management
Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction
Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff Supervise the maintenance and cleanliness of the facility
Negotiate contracts with vendors and suppliers
Oversee the ordering and management of inventory
Staff Management
Hire, train, and develop staff, ensuring they provide exceptional service
Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development
Handle disciplinary actions when necessary
Foster a team -oriented, positive work environment
Customer Service
Ensure guest satisfaction by addressing and resolving complaints promptly
Monitor customer feedback and use insight to improve service quality and experience
Develop and oversee loyalty and rewards programs to encourage repeat business
Education & Qualifications:
Highschool or GED equivalent.
Must be 21 years old.
Must be able to work up tp fifty hours per week.
Able to lift up to 50 lbs, Able to stand for long periods of time.
Desirable - AA or BA in business management or relevant discipline.
Experience:
Minimum 5-10 years experience with an FEC or restaurant in a managerial or leadership position.
Experience in a high-volume environment.
Desirable - Previous experience as a GM at an FEC or restaurant
Skills & Competencies:
Excellent verbal and written communication skills
Time management skills
Leadership skills
Meticulous attention to detail
Desirable - Proficient in financial analysis and budget management. Familiarity with the latest entertainment trends and technology
Technological Proficiency
Basic payroll and HRIS platform understanding
Basic working knowledge of our Customer Relationship Management (CRM) Software
Working knowledge of our Inventory Management system
Intermediate skills with Microsoft office, and Windows based PCs
Expert level understanding of Point-of-Sale (POS) Systems
Expert level understanding of Employee Scheduling and Timekeeping Software
Desirable - Social media proficiency
Personal Qualities:
Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional and positive demeanor. Most importantly, the ability to work under pressure. Critical thinking and problem solving skills.
Languages:
English
Desirable - Spanish
Department: Operations Location: On-Site Travel Required: Occasionally Type: Full-Time Working Pattern: Monday-Friday, Weekends, Nights, Holidays Reports To: Brent Newman, Chef Adam DePaul Collaborates With: Human Resources, Sales and Marketing, Payroll, Administrative Support Teams Supports & Engages With: FOH, BOH, Games, Guests